Parking Lot Auditor - Fayetteville, AR

Parking Management•Fayetteville, AR

About The Position

The Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. The role involves directing traffic, assisting customers, monitoring the parking lot, and keeping the area clean and secure. The position’s primary objective is to provide great customer service while maintaining a safe, clean, and efficient parking environment, including helping guests, enforcing parking policies, and supporting lot operations. The role requires working indoors and outdoors in various weather conditions and staying alert in active parking environments with moving vehicles. Scheduling flexibility is essential, and shifts may include nights, weekends, and holidays. Team members may need to use a personal cell phone for work-related communications or mobile apps; reimbursement follows company policy when applicable. This is a non-exempt, hourly position. The schedule is described as full-time / part-time.

Requirements

High school diploma or GED.
Valid driver’s license and reliable transportation.
Maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
Successfully complete a background check and maintain the required background status throughout employment.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Ability to work indoors and outdoors in various weather conditions and remain alert around moving vehicles and changing weather.
Ability to meet uniform, grooming, and professional appearance standards.
Excellent communication skills, including active listening, clear articulation, and a courteous, professional demeanor.
Ability to manage guest interactions with patience, empathy, and attention to detail.
Schedule flexibility, including availability for shifts that may include nights, weekends, and holidays.

Nice To Haves

Previous customer service experience.
A positive, helpful attitude.

Responsibilities

Issue tickets, handle payments accurately, and responsibly track money and paperwork.
Complete shift logs, track tickets and revenue, and document parking activity.
Label keys, record vehicle details, and maintain organized records of parked cars.
Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
Keep the parking area and booth clean and presentable, and assist with light cleaning or janitorial tasks as needed.
Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
Use radios appropriately, stay in contact with the team, and support a positive work environment.
Arrive on time, follow company policies, and maintain a professional appearance and attitude.
Perform other tasks as needed to support operations, attend training sessions, and adapt to scheduling needs.
Work collaboratively with team members, supervisors, and clients to provide a seamless, positive service experience.