Parking Lot Auditor - Richmond, VA

Parking Management•Richmond, VA

1d•Onsite

About The Position

The Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests by providing customer service and supporting parking lot operations. The role includes directing traffic, assisting customers, monitoring the lot, issuing tickets, handling payments, documenting parking activity, maintaining organized vehicle records, and keeping the area clean and secure. The successful candidate is friendly, detail-oriented, professional, and comfortable working indoors and outdoors in varying weather conditions. Schedule flexibility is essential; shifts may include nights, weekends, and holidays. This is a non-exempt, hourly position with full-time or part-time scheduling available.

Requirements

High school diploma or GED.
Valid driver’s license and reliable transportation.
Maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
Successfully complete a background check and maintain the required background status throughout employment.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Comfort working indoors and outdoors in various weather conditions and remaining alert in active parking environments around moving vehicles.
Ability to meet uniform and grooming standards and maintain a clean, professional appearance.
Schedule flexibility, including availability for shifts that may include nights, weekends, and holidays.
Excellent communication skills, active listening, clear articulation, and a courteous, professional demeanor.
Ability to manage guest interactions with patience, empathy, and attention to detail, and collaborate with team members, supervisors, and clients.
Ability to use a personal cell phone for work-related communication or mobile apps when needed.

Nice To Haves

Previous customer service experience.
A positive, helpful attitude.

Responsibilities

Issue parking tickets, handle payments accurately, and responsibly track money and paperwork.
Complete shift logs, track tickets and revenue, and document parking activity.
Label keys, record vehicle details, and maintain organized records of parked cars.
Regularly check the lot, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
Keep the parking area and booth clean and presentable, and assist with light cleaning or janitorial tasks as needed.
Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
Use radios appropriately, maintain contact with the team, and support a positive work environment.
Arrive on time, follow company policies, and maintain a professional appearance and attitude.
Attend training sessions, adapt to scheduling needs, and take on other tasks as needed to support operations.