Lot Auditor - Norfolk, VA
About The Position
The Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. The role combines customer service and parking operations, including directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The position requires working indoors and outdoors in varying weather conditions and staying alert in active parking environments with moving vehicles. The Lot Auditor supports ticketing and payments, shift reporting, vehicle and key records, lot security and compliance, and light cleaning. Team members communicate with coworkers by radio, follow company policies and professional appearance standards, and adapt to scheduling needs. The role may require use of a personal cell phone for work communications or mobile apps; reimbursement follows company policy when applicable. This is a non-exempt, hourly position eligible for overtime pay as applicable. The posting lists the schedule as full-time or part-time.
Requirements
- High school diploma or GED.
- Valid driver’s license and reliable transportation.
- Maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
- Successfully complete and maintain a background check throughout employment.
- Ability to stand, walk, and lift up to 50 pounds for extended periods.
- Comfortable working indoors and outdoors in various weather conditions.
- Maintain a clean, professional appearance and follow uniform and grooming standards.
- Schedule flexibility; shifts may include nights, weekends, and holidays.
- Demonstrate excellent communication skills, including active listening, clear articulation, and a courteous, professional demeanor.
- Manage guest interactions with patience, empathy, and attention to detail, and collaborate with team members, supervisors, and clients.
- Stay alert to surroundings, including moving vehicles and changing weather conditions.
Nice To Haves
- Previous customer service experience is preferred.
- A positive, helpful attitude is essential.
Responsibilities
- Issue tickets, handle payments accurately, and responsibly track money and paperwork.
- Complete shift logs, track tickets and revenue, and document parking activity.
- Label keys, record vehicle details, and maintain organized records of parked cars.
- Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
- Keep the parking area and booth clean and presentable, assisting with light cleaning or janitorial tasks as needed.
- Help guests with payments and parking questions in a friendly and helpful manner.
- Use radios appropriately, stay in contact with the team, and support a positive work environment.
- Arrive on time, follow company policies, and maintain a professional appearance and attitude.
- Support operations by completing other tasks as needed, attending training sessions, and adapting to scheduling needs.
Benefits
- Medical, vision, and dental insurance.
- Life insurance and critical illness supplemental insurance.
- Bonus opportunities.
- Internal leadership development program.
- Paid time off.
- Paid training.
- Tuition assistance through Belleview University.
- Nationwide discounts through Perks at Work.
- Overtime pay for non-exempt positions when applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
