Lot Auditor - Virginia Beach, VA

Parking Management Company•Virginia Beach, VA

3d•$18 - $18•Onsite

About The Position

The Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests by providing customer service and supporting lot operations. The role involves directing traffic, assisting customers, monitoring the parking area, and keeping it clean and secure. It requires a friendly, detail-oriented approach and comfort working indoors and outdoors in varying weather conditions. The position handles tickets, payments, revenue records, shift logs, vehicle details, and keys. It also includes checking the lot for safety and compliance, reporting suspicious activity, keeping the lot and booth presentable, communicating with the team by radio, and adapting to operational needs. Team members may use a personal cell phone for work communications or mobile apps; reimbursement follows company policy when applicable. This is a non-exempt, hourly position. The posting lists the schedule as full time / part-time. Shifts may include nights, weekends, and holidays, and schedule flexibility is essential. Overtime is paid when applicable, including at one and one-half times the regular hourly rate for hours worked over 40 in a workweek.

Requirements

High school diploma or GED.
Valid driver’s license and reliable transportation.
Clean motor vehicle record, with no more than three moving violations within the past three years.
Successful completion of a background check, which must be maintained throughout employment.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Comfort working indoors and outdoors in various weather conditions.
Schedule flexibility, including availability for shifts that may include nights, weekends, and holidays.
Maintain a clean, professional appearance and follow uniform and grooming standards.
Excellent communication skills, including active listening, clear articulation, and a courteous, professional demeanor.
Ability to manage guest interactions with patience, empathy, and attention to detail.
Ability to collaborate with team members, supervisors, and clients.
Remain alert to surroundings in active parking environments, including moving vehicles and changing weather conditions.

Nice To Haves

Previous customer service experience.
A positive, helpful attitude.

Responsibilities

Issue parking tickets, handle payments accurately, and responsibly track money and paperwork.
Complete shift logs, track tickets and revenue, and document parking activity.
Label keys, record vehicle details, and maintain organized records of parked cars.
Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
Keep the parking area and booth clean and presentable, and assist with light cleaning or janitorial tasks as needed.
Help guests with payments and parking questions in a friendly and helpful manner.
Use radios appropriately, stay in contact with the team, and support a positive work environment.
Arrive on time, follow company policies, and maintain a professional appearance and attitude.
Perform other tasks as needed to support operations, attend training sessions, and adapt to scheduling needs.
Direct traffic, assist customers, monitor the parking area, and support a safe, clean, and efficient lot.
Use a personal cell phone for work-related communications or mobile apps when needed, subject to company reimbursement policy.

Benefits

Medical, vision, and dental insurance.
Life insurance and critical illness supplemental insurance.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Belleview University.
Nationwide discounts through Perks at Work.
Overtime pay when applicable.
State-specific required and FMLA paid leave, such as sick leave and state paid family leave.