Lot Auditor - Roanoke, VA

Parking Management Company•Roanoke, VA

3d•Onsite

About The Position

The Lot Auditor helps ensure a smooth, safe, and organized parking experience by delivering customer service and maintaining a safe, clean, and efficient parking environment. The role involves directing traffic, assisting guests, monitoring the lot, enforcing parking policies, and supporting overall lot operations. The ideal candidate is friendly, detail-oriented, and comfortable working indoors and outdoors in varied weather conditions. The position requires accurate handling of tickets, payments, money, paperwork, shift logs, and revenue records. The employee also records vehicle details, labels keys, checks the lot for unsafe or suspicious activity, helps keep the parking area and booth clean, and communicates with the team using radios. Other duties may include training and adapting to scheduling needs. This is a non-exempt, hourly position with full-time or part-time schedules. Shifts may include nights, weekends, and holidays. A high school diploma or GED, a valid driver’s license, reliable transportation, a clean motor vehicle record, and successful completion of a background check are required. Employees must be able to stand, walk, and lift up to 50 pounds for extended periods. A personal cell phone may be needed for work-related communications or mobile apps, with reimbursement according to company policy when applicable.

Requirements

A high school diploma or GED is required.
A valid driver’s license and reliable transportation are required.
Must maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
Successful completion of a background check is required and must be maintained throughout employment.
Must be able to stand, walk, and lift up to 50 pounds for extended periods.
Must be comfortable working indoors and outdoors in various weather conditions.
Must maintain a clean, professional appearance and adhere to uniform and grooming standards.
Schedule flexibility is essential; shifts may include nights, weekends, and holidays.
Must demonstrate strong communication skills, active listening, clear articulation, and a courteous, professional demeanor.
Must manage guest interactions with patience, empathy, and attention to detail, and collaborate with team members, supervisors, and clients.
Must remain alert in active parking environments with moving vehicles and changing weather conditions.

Nice To Haves

Previous customer service experience is preferred.
A positive, helpful attitude is essential.
No special certifications are necessary for this role.

Responsibilities

Issue tickets, handle payments accurately, and responsibly track money and paperwork.
Complete shift logs, track tickets and revenue, and document parking activity.
Label keys, record vehicle details, and maintain organized records of parked cars.
Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
Keep the parking area and booth clean and presentable, and assist with light cleaning or janitorial tasks as needed.
Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
Use radios appropriately, stay in contact with the team, and support a positive work environment.
Arrive on time, follow company policies, and maintain a professional appearance and attitude.
Attend training sessions, adapt to scheduling needs, and take on other tasks as needed to support operations.