Lot Attendant-(CamelBack Mountain Resorts)

Towne Park•Pocono Township, PA

About The Position

The Lot Attendant, described in the posting as a Parking Concierge, provides a friendly, attentive, and efficient experience for self-parking guests. The role greets arriving guests and assists arriving and departing guests with parking equipment, payment terminals, room-key use, directions, and information about the property and nearby attractions. The attendant also identifies and collects parking revenue, processes payments, and accurately reconciles tickets and revenue at the end of each shift. The position follows established practices and procedures, with work checked or verified frequently. Most work is performed outdoors, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required. The stated hourly base pay is $16. The position has open availability as its work schedule. Benefits are available subject to eligibility requirements; seasonal and temporary roles are not eligible for the listed benefits.

Requirements

High school diploma or GED.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
General knowledge of parking garage policies.
Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
Ability to perform basic arithmetic with three-digit numbers and with American currency.
Ability to understand 24-hour and military time systems and a multiple-tiered rate system.
Open availability for the work schedule.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; promptly greet guests and use appropriate salutations and names.
Use proper phone etiquette and answer guest inquiries, provide directions, and share information about facility outlets, meeting rooms, amenities, and local attractions.
Assist guests with self-parking equipment, including instructions, room-key use, and payment terminals.
Identify vehicles subject to parking charges and determine and process guest payments by cash, credit, or direct billing.
Complete cash-drop slips and envelopes, shift reports, and other shift paperwork accurately and in a timely manner.
Reconcile revenue and tickets at the end of every shift, categorize tickets for audit purposes, and provide payment receipts.
Follow standard operating procedures for cash banks and operate registers, gates, and credit-card machines.
Obtain information about daily events and applicable parking rates.