Door Attendant-(CamelBack Mountain Resort)

Towne Park • Tannersville, PA

2d • Onsite

About The Position

The Door Attendant provides exceptional hospitality services to guests in an attentive, friendly, and efficient manner. The role includes opening doors for guests entering and exiting the facility and assisting guests with transportation to off-site locations. The attendant also helps with room changes, delivers and picks up items, provides directions and information about facility amenities and local attractions, and responds to guest inquiries.

The job is routine and follows established practices and procedures, with specific directions and frequent checks. Work is performed primarily outdoors, potentially for the entire shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required.

Requirements

• High school diploma or general education degree.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Must be at least 18 years old for insurance purposes and pass a criminal background check and drug screen.
• Must complete the Wheelchair Safety Training course provided by Towne Park.
• Knowledge of customer service.
• Ability to read and write standard English, understand simple instructions and correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers and to use American money, understand 24-hour and military time, and understand rates applicable to elapsed time.
• Ability to maintain accuracy and composure under pressure.
• Ability to talk and hear; frequently sit or stand for extended periods; and, as needed, run, walk, handle or feel objects, tools, or controls, reach, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.
• Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to move objects.
• If providing valet parking or shuttle services, may be subject to additional requirements.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients.
• Acknowledge and greet guests within five feet, use guests’ last names, and welcome them using the salutation of the day.
• Use proper Towne Park phone etiquette and remain in designated areas when not completing other tasks.
• Assist guests with room changes when needed.
• Assist with delivery and pickup of items to guest rooms.
• Open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries.
• Provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested.
• Assist guests with transportation to off-site locations.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED