Lead Lot Attendant-(CamelBack Mountain Resort)

Towne Park • Pocono Township, PA

3d

About The Position

The Lead Lot Attendant accurately collects and reconciles revenue and parking reports while providing attentive, friendly, and efficient hospitality to guests throughout their stay. The role supports parking operations, maintains a clean and safe work environment, follows site and company procedures, and provides coordination and guidance when the Account Manager is not on site. The position requires operating parking and payment equipment, handling guest vehicles when necessary, and safeguarding guest keys and information.

Requirements

• High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Must be at least 18 years of age for insurance purposes and pass a criminal background check and drug screen.
• Must be able to drive a manual-transmission vehicle and perform parallel parking.
• Must have and maintain a valid driver's license and clean driving record.
• Ability to read and write standard English, comprehend simple instructions and short correspondence, and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations.
• Ability to add, subtract, multiply, and divide using American money and standard weight, volume, and distance measurements.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Strong verbal communication skills.
• Ability to stand for the entire shift and occasionally sit, climb, balance, stoop, kneel, crouch, or crawl; regularly use hands and arms and talk or hear; and lift or move up to 20 pounds regularly and up to 50 pounds occasionally.
• Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

• Customer service experience.
• Register or computer experience.

Responsibilities

• Provide friendly, professional, and attentive service to guests, location staff, and coworkers; greet guests, assist with directions and inquiries, and provide information about the surrounding area and attractions.
• Maintain a clean, neat work environment, including the cashier booth, parking area, trash receptacles, and ash urns.
• Complete assigned tasks promptly and follow Towne Park appearance, attendance, environmental, and associate-handbook standards.
• Monitor revenue per available space and make adjustments as needed.
• Collect and reconcile revenue accurately, provide receipts upon request, categorize tickets for audits, and complete shift reports.
• Follow bank operating procedures and competently operate registers, gates, point-of-sale systems, and credit card machines.
• Obtain daily event and rate information.
• Coordinate, administer, troubleshoot, and provide guidance when the Account Manager is not on site; handle urgent issues and promptly report them to management.
• Uphold site parking policies and procedures and collect parking-operations data when applicable.
• Stack vehicles when necessary, retrieve them promptly, and drive slowly and cautiously when delivering them to guests.
• Follow site-specific safety and security procedures, use only equipment for which trained, and report accidents, incidents, hazards, and safety concerns to the Account Manager.
• Secure guest keys after each interaction, protect guest confidentiality and financial and identifying information, maintain claim checks and guest folio archives, and produce guest vehicle inventories for billing.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company's 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED