Bell attendant-(CamelBack Mountain Resort)

Towne Park•Pocono Township, PA

About The Position

The Bell Attendant provides attentive, friendly, and efficient hospitality services to hotel guests, including delivering and collecting luggage during arrivals and departures. The role involves welcoming guests, assisting with luggage and room changes, giving room presentations, providing information and directions, arranging approved transportation, and delivering messages, items, and amenities. The attendant maintains a professional demeanor, knowledge of hotel facilities and local attractions, and a clean, orderly guest-services area. Tasks are completed promptly as instructed by the Account Manager.

Requirements

High school diploma or general education degree (GED).
One to three months of related experience and/or training.
Complete the Wheelchair Safety Training course provided by Towne Park.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and other employees.
Ability to add and subtract three-digit numbers and multiply and divide with tens and hundreds, including using American money.
Ability to understand 24-hour and military time systems.
Ability to understand rates applicable to time passed.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients.
Acknowledge and greet guests within five feet, use guests’ last names, offer the appropriate salutation, and welcome them to the location.
Use proper Towne Park phone etiquette.
Remain in designated areas when not completing other tasks.
Conduct thorough room presentations and assist guests with room changes when needed.
Maintain in-depth knowledge of hotel rooms, meeting facilities, public areas, amenities, and nearby attractions.
Open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries.
Arrange transportation to off-site locations using only approved taxi or transport services.
Correctly tag bags stored in the bell storage area.
Ensure guests and their luggage are safely transported to and from assigned destinations.
Monitor and maintain cleanliness and order in the guest-services area.
Deliver messages, items, and guest amenities as requested.
Complete tasks in a timely manner as instructed by the Account Manager.