Bell attendant-(CamelBack Mountain Resort)

Towne Park • Tannersville, PA

1d

About The Position

The Bell Attendant provides attentive, friendly, and efficient hospitality services to hotel guests, including handling luggage during arrivals and departures. The role involves welcoming and assisting guests, presenting rooms, answering questions, supporting room changes, and helping guests access transportation and local information. The attendant maintains a professional demeanor with guests, coworkers, and clients, and keeps the guest-services area clean and orderly. Tasks are completed promptly as instructed by the Account Manager.

Requirements

• High school diploma or GED.
• One to three months of related experience and/or training.
• Must complete the Wheelchair Safety Training course provided by Towne Park.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers and multiply and divide using tens and hundreds, including calculations using American money.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients.
• Acknowledge and greet guests within five feet, use guests’ last names, offer the salutation of the day, and welcome them to the location.
• Use proper Towne Park phone etiquette and remain in designated areas when not completing tasks.
• Conduct thorough room presentations and assist guests with room changes when needed.
• Maintain detailed knowledge of hotel rooms, meeting facilities, public areas, amenities, and local attractions.
• Open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries.
• Arrange off-site transportation for guests using only approved taxi or transport services.
• Tag bags correctly for storage in the bell storage area and ensure guests and luggage are transported safely to and from assigned destinations.
• Monitor and maintain cleanliness and order in the guest-services area.
• Deliver messages, items, and guest amenities as requested.
• Complete assigned tasks promptly as instructed by the Account Manager.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are eligible to enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED