Door Attendant-(CamelBack Mountain Resort)

Towne Park • Pocono Township, PA

3d

About The Position

The Door Attendant provides attentive, friendly, and efficient hospitality services to guests. The role includes opening doors for guests entering and exiting the facility and assisting guests with transportation to off-site locations. The attendant welcomes and assists guests, provides information and directions, and delivers requested items and amenities.

The job is routine and follows established practices and procedures, with specific directions and frequent checks. Most work is performed outdoors for extended periods, potentially for the entire shift, and employees may experience extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or general education degree.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Must be at least 18 years old for insurance purposes and able to pass a criminal background check and drug screen.
• Must complete the Wheelchair Safety Training course provided by Towne Park.
• Knowledge of customer service.
• Ability to read and write standard English, understand simple instructions and correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers, use American currency, understand 24-hour and military time, and understand rates applicable to time passed.
• Ability to maintain accuracy and composure under pressure.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet, use guests’ last names, and welcome them with the salutation of the day.
• Use proper Towne Park phone etiquette and remain in designated areas when not completing tasks.
• Assist guests with room changes and deliver or pick up items from guest rooms.
• Open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries.
• Provide information about facility outlets, meeting rooms, amenities, and nearby attractions.
• Deliver messages, items, and guest amenities as requested.

Benefits

• Accident insurance enrollment
• Critical illness insurance enrollment
• Hospital indemnity insurance enrollment
• Telemedicine benefits
• 401(k) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED