Lead Lot Attendant-(CamelBack Mountain Resort)

Towne Park•Tannersville, PA

About The Position

The Lead Lot Attendant is responsible for accurately collecting and reconciling revenue and parking reports while providing attentive, friendly, and efficient hospitality services to guests throughout their stay. The role maintains a clean and orderly cashier booth and parking area, follows Towne Park and site standards, monitors parking-space revenue, operates parking and payment equipment, and completes shift reporting and ticket categorization for audit purposes. When the Account Manager is not on site, the Lead Lot Attendant coordinates and troubleshoots operations, provides guidance, makes judgment calls on urgent issues, and promptly reports them to management. The position also supports vehicle parking and retrieval, protects guest and financial information, and follows safety and security procedures. The stated hourly base pay is $17. The schedule requires open availability.

Requirements

Ability to read and write standard English and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including operations with three-digit numbers and money, and to understand measurement units, 24-hour time, and rates based on elapsed time.
High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Must be at least 18 years old for insurance purposes and able to pass a criminal background check and drug screen.
Must be able to drive a manual-transmission vehicle and parallel park.
Must have and maintain a valid driver's license and a clean driving record.
Must be able to stand for the entire shift; occasionally sit, climb or balance, stoop, kneel, crouch, or crawl; and regularly use hands, reach, talk, and hear.
Must be able to lift and/or move up to 20 pounds regularly and up to 50 pounds occasionally.
Must have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Customer service experience.
Register or computer experience.

Responsibilities

Provide courteous, professional, and efficient service to guests, clients, location staff, and coworkers.
Greet guests, assist with directions and inquiries, and share information about the surrounding area and attractions as needed.
Maintain a clean, neat work environment, including the cashier booth, parking area, trash receptacles, and ash urns.
Complete assigned tasks promptly and follow Towne Park appearance, attendance, environmental, and associate-handbook standards.
Monitor revenue per available parking space and make adjustments accordingly.
Collect and reconcile revenue accurately, provide receipts upon request, categorize tickets for audit purposes, and complete shift reports.
Follow bank standard operating procedures and operate equipment such as registers, gates, POS systems, and credit card machines.
Obtain information about daily events and applicable rates.
Coordinate and troubleshoot operations and provide guidance when the Account Manager is not on site.
Handle urgent issues requiring immediate attention when the Account Manager is absent and promptly report them to management.
Uphold site parking policies and procedures, stack vehicles when necessary, and retrieve stacked vehicles carefully for guests.
Collect data in accordance with parking operations, if applicable.
Follow site-specific safety and security procedures and report accidents, incidents, hazards, and safety concerns to the Account Manager.
Use only equipment for which training has been provided and operate it safely.
Secure guest keys after each interaction, including keys for stacked vehicles.
Protect guest confidentiality and customer financial and identifying information, and maintain claim-check and guest-folio archives.
Produce guest vehicle inventories for billing purposes.