Full-Time Loss Prevention Supervisor

Kohl's•Harrisonburg, VA

22h

About The Position

As Loss Prevention Supervisor, you will improve company profitability by executing programs focused on external theft deterrence, internal investigations, and operational shortage. You will increase associate awareness of shortage opportunities through training, lead and influence teams to reduce shortage, and build partnerships with store and company leaders, law enforcement, and local network groups. The role includes identifying theft trends, implementing theft-prevention strategies and store awareness programs, conducting operational audits and physical security inspections, and partnering with store personnel on improvement opportunities. You will recruit and train Loss Prevention Associates and lead and supervise Loss Prevention Officers and Loss Prevention Service Specialists at select locations. You will also maintain customer-service awareness and represent Kohl’s in legal proceedings as needed. The position requires using a computer for tasks such as communication and case narratives, planning and monitoring activities across multiple stores or a district market, and completing or overseeing projects on time. The role also requires wearing a body camera as part of daily responsibilities. Work is at least eight hours per day, occasionally longer when business needs require, five days per week.

Requirements

Strong interpersonal and written communication skills.
Ability to work independently and show initiative.
Strong customer-service skills.
Ability to make quick decisions in the company’s best interest.
Ability to maintain confidentiality regarding information and investigations.
Attention to detail.
Ability to maintain prompt and regular attendance.
Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, 5 days per week.
Ability to comply with dress code requirements and learn and comply with company policies, procedures, standards, and guidelines.
Ability to give direction, receive and understand direction, and respond proactively to leadership and other company personnel.
Ability to work as part of a team and interact effectively and appropriately with others.
Ability to maintain composure and work in a fast-paced environment while accomplishing multiple tasks within established timeframes.
Ability to satisfactorily complete company training programs.
Ability to use a computer for communication and preparing case narratives.
Ability to plan, prioritize, and monitor activities across multiple stores and/or a district market.
Ability to complete or oversee assigned projects in a timely manner.
Ability to comply with health and safety standards.
Ability to wear a body camera as part of daily responsibilities.

Nice To Haves

Prior experience or background in loss prevention, security, law enforcement, or retail.
Knowledge of surveillance and basic CCTV systems.
Knowledge of or ability to learn Google Suite and various other computer programs.

Responsibilities

Identify external and internal theft trends within assigned location(s).
Execute theft-prevention strategies, including deterring theft and conducting internal investigations to reduce exposure.
Implement store awareness programs addressing theft, safety, inventory, and shortage control.
Identify and communicate potential shortage opportunities to leaders.
Conduct operational audits and physical security inspections to ensure compliance with Kohl’s policies and procedures.
Partner with store personnel to address opportunities for improvement.
Help create a culture of honesty and an impression of control in the store.
Recruit and train new Loss Prevention Associates.
Lead and supervise Loss Prevention Officers and Loss Prevention Service Specialists at select locations.
Maintain customer-service awareness.
Represent Kohl’s in legal proceedings as needed.
Use a computer for tasks such as communicating and preparing case narratives.
Plan, prioritize, and monitor activities across multiple stores and/or a district market.
Complete or oversee assigned projects in a timely manner.
Wear a body camera as part of daily responsibilities.

Benefits

Paid time off (PTO).
Vacation Buy Program.
Parental leave.
Medical, dental, and vision coverage.
Short- and long-term disability programs.
Emergency health and wellness programs, including Accident Protection Plans and Critical Illness Plans.
401(k).
Flexible Spending Accounts.
Associate discount programs with Kohl’s partners.
Life insurance for the associate, family, or pet.
Other protection programs.
Legal assistance benefits.
Adoption assistance benefits.