Full-Time Loss Prevention Supervisor

Kohl's•South Bend, IN

About The Position

As a Loss Prevention Supervisor, you will improve company profitability by executing programs to deter external theft, conduct internal investigations, and address operational shortage. You will increase associate awareness of shortage opportunities through training, lead and influence teams to reduce shortage, and build partnerships with store and company leaders, law enforcement, and local network groups. The role includes identifying theft trends, carrying out prevention strategies and investigations, implementing store awareness programs, communicating shortage opportunities, and conducting operational audits and physical security inspections. You will work with store personnel on improvement opportunities, promote a culture of honesty and control, recruit and train Loss Prevention Associates, and lead and supervise Loss Prevention Officers and Loss Prevention Service Specialists at select locations. You will maintain customer service awareness and represent Kohl’s in legal proceedings as needed. The position requires regular attendance and the ability to work at least 8 hours per day, occasionally longer when necessary, five days per week. Duties also include using a computer for communication and case narratives, planning and monitoring activities across multiple stores or a district market, completing projects in a timely manner, complying with health and safety standards, and wearing a body camera as part of daily responsibilities. Pay starts at $17.25.

Requirements

Strong interpersonal and written communication skills.
Ability to work independently and show initiative.
Strong customer service skills.
Ability to make quick decisions in the company’s best interest.
Ability to protect confidential information and investigations.
Detail-oriented.
Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, five days per week.
Ability to maintain composure and work in a fast-paced environment while accomplishing multiple tasks within established timeframes.
Ability to give direction and receive, understand, and proactively respond to direction from leadership and other company personnel.
Ability to work as part of a team and interact effectively and appropriately with others.
Ability to satisfactorily complete company training programs.
Ability to comply with dress code requirements and health and safety standards.
Ability to perform the accountabilities listed in the “What You’ll Do” section.

Nice To Haves

Prior experience or background in Loss Prevention, security, law enforcement, or retail.
Knowledge of surveillance and basic CCTV systems.
Knowledge of or ability to learn Google Suite and other computer programs.

Responsibilities

Identify external and internal theft trends within assigned locations.
Execute theft-prevention strategies, including deterring theft and conducting internal investigations to reduce exposure.
Implement store awareness programs addressing theft, safety, inventory, and shortage control.
Identify and communicate potential shortage opportunities to leaders.
Conduct operational audits and physical security inspections to ensure compliance with Kohl’s policies and procedures.
Partner with store personnel to address opportunities for improvement.
Help create a culture of honesty and an impression of control in the store.
Recruit and train new Loss Prevention Associates.
Lead and supervise Loss Prevention Officers and Loss Prevention Service Specialists at select locations.
Maintain customer service awareness.
Represent Kohl’s in legal proceedings as needed.
Perform additional tasks as assigned.
Maintain prompt and regular attendance and comply with company policies, procedures, standards, and guidelines.
Use a computer for tasks such as communication and preparing case narratives.
Plan, prioritize, and monitor activities across multiple stores and/or a district market.
Complete or oversee assigned projects in a timely manner.
Wear a body camera as part of daily responsibilities.