Loss Prevention Security Specialist

PAQ•Fairfield, CA

7d•Onsite

About The Position

The Loss Prevention Security Specialist (LPSS) helps protect store property and reduce financial losses caused by theft while supporting store safety and security. The role requires vigilance, integrity, sound decision-making, and the ability to resolve challenging situations. The LPSS works closely with loss prevention personnel and store leaders to maintain a secure shopping environment through effective loss prevention practices. The position is primarily stationed at or near the store’s front doors, where the LPSS provides a visible security presence, greets customers, and deters theft, vandalism, and suspicious activity. Duties also include patrolling the store, responding to incidents, recovering merchandise safely, collaborating with store personnel and law enforcement, maintaining incident records, and following loss prevention policies and procedures. The role involves regular movement and extended periods of standing and walking, with occasional lifting or moving of objects up to 50 pounds. Work is primarily indoors in a climate-controlled store, though outdoor checks may be required in all weather conditions. Hours vary and may include weekends and holidays. The company provides uniform tops and a badge; employees supply approved pants and close-toed shoes. First Aid/CPR training or certification and other resources may be provided.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a retail and/or security environment.
Knowledge of retail or grocery store operations, including sales and customer service.
Familiarity with local, state, and federal laws regarding theft, fraud, and retail security.
Ability to detect suspicious activity and identify potential security risks.
Strong attention to detail and sound decision-making abilities.
Ability to de-escalate potentially volatile situations calmly and effectively, mediate conflicts, and resolve issues.
Excellent verbal and written communication skills, including diplomatic interaction with suspects, customers, and employees and report writing.
Ability to make timely decisions under pressure and in ambiguous situations.
Strong integrity and ethics, including appropriate handling of confidential information and decisions consistent with company values.
Ability to adapt to changing situations, handle multiple incidents simultaneously, and work effectively in a dynamic retail environment.
Ability to move around the store and stand for extended periods; walk, climb stairs, and navigate crowded spaces.
Ability to occasionally lift or move objects weighing up to 50 pounds.
Visual and auditory acuity sufficient to observe suspicious activity and detect sounds indicating theft or emergencies.
Manual dexterity sufficient to operate security equipment and write reports.
Ability to patrol the store premises and bend, stoop, and reach as necessary.
Availability to work flexible hours, including weekends and holidays as needed.
Adherence to health and safety guidelines, including wearing personal protective equipment as required.

Nice To Haves

Willingness to receive ongoing training and professional development opportunities.

Responsibilities

Post at the front of the store as a visible deterrent to shoplifting, vandalism, and other suspicious activity.
Greet customers entering the store, interact with community members, and de-escalate incidents.
Conduct regular store patrols to maintain a visible security presence, observe and report suspicious behavior, deter theft and escalations, and provide service-oriented interactions.
Recover merchandise from potential shoplifters in a safe, service-oriented manner.
Collaborate with and assist loss prevention personnel, store management, employees, and law enforcement in reporting and resolving theft and escalated incidents.
Implement and maintain loss prevention policies and procedures, adapting strategies to minimize risks.
Prepare and deliver daily summaries of incidents, interactions, merchandise recoveries, and other safety-related activities.
Perform other duties as assigned.