Loss Prevention Detective

The TJX Companies, Inc.•Wake Forest, NC

14d•$15 - $20•Onsite

About The Position

The Loss Prevention Detective completes daily tasks for store loss prevention and safety programs while maintaining positive relationships with Store Management. The role conducts apprehensions in accordance with established policies and guidelines, communicates with store Associates about damage and shrink initiatives, and identifies and resolves internal and external theft. It also supports store shrink-reduction goals and promotes safety awareness and a safe environment. The position provides courteous, knowledgeable customer service; maintains confidentiality; participates in investigations and surveillance as assigned; and completes related paperwork accurately and on time. It maintains appropriate evidence, demonstrates an understanding of law-enforcement procedures, and participates professionally in legal activities as needed, such as police calls. The role coordinates shrink-related activities with Store Management, follows labor laws and company policies, and encourages Associates to use shrink-reduction resources.

Requirements

Excellent communication skills and sound judgment.
Basic computer skills.
Basic time-management skills.
Investigative and analytical skills.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors to accomplish tasks.
Ability to work a flexible schedule to support business needs.
0–2 years of retail or security experience.

Responsibilities

Complete daily tasks required for store loss prevention and safety programs.
Maintain positive relationships with Store Management.
Conduct apprehensions within established policies and guidelines, ensuring they are consistent with store theft activity.
Communicate with store Associates about damage and shrink initiatives.
Identify and resolve internal and external theft.
Adhere to established shoplifter guidelines and policies.
Provide timely, courteous, and knowledgeable service to customers.
Promote honesty and integrity and maintain confidentiality.
Observe, apprehend, and/or deter acts of dishonesty from outside sources.
Participate in investigations and surveillance as assigned.
Complete and distribute paperwork accurately and on time.
Maintain appropriate evidence, demonstrate understanding of law-enforcement procedures, and participate professionally in legal activities as needed, including police calls.
Coordinate shrink-related activities in partnership with Store Management.
Adhere to labor laws, policies, and procedures.
Support and participate in store shrink-reduction goals and programs.
Encourage Associate use of shrink-reduction resources.
Promote safety awareness and support maintenance of a safe environment.