Loss Prevention Detective

The TJX Companies, Inc.•Chico, CA

12d•$17 - $19•Onsite

About The Position

The Loss Prevention Detective completes daily tasks for store loss prevention and safety programs, maintains positive relationships with Store Management, and conducts apprehensions in accordance with established policies and guidelines. The role communicates with store Associates about damage and shrink initiatives and identifies and resolves internal and external theft. It also supports store shrink-reduction goals and programs, encourages Associates to use shrink-reduction resources, and promotes safety awareness and a safe environment. The position provides courteous, knowledgeable customer service; participates in investigations and surveillance as assigned; and completes and distributes paperwork accurately and promptly. The Detective maintains appropriate evidence, understands law-enforcement procedures, and participates professionally in legal activities as needed, such as police calls. The role coordinates shrink-related activities with Store Management and follows applicable labor laws, policies, and procedures.

Requirements

Excellent communication skills and sound judgment.
Basic computer skills.
Basic time-management skills.
Investigative and analytical skills.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors to accomplish tasks.
Ability to work a flexible schedule to support business needs.
0–2 years of retail or security experience.

Responsibilities

Adhere to established shoplifter guidelines and policies.
Provide timely, courteous, and knowledgeable service to customers.
Promote honesty and integrity and maintain confidentiality.
Observe, apprehend, and/or deter acts of dishonesty from outside sources.
Participate in investigations and surveillance as assigned.
Ensure apprehensions are consistent with store theft activity.
Complete and distribute paperwork accurately and in a timely manner.
Maintain appropriate evidence, demonstrate understanding of law-enforcement procedures, and participate professionally in legal activities as needed, including police calls.
Coordinate shrink-related activities in partnership with Store Management.
Adhere to labor laws, policies, and procedures.
Support and participate in store shrink-reduction goals and programs.
Encourage Associate use of shrink-reduction resources.
Promote safety awareness and support maintenance of a safe environment.
Communicate with store Associates about damage and shrink initiatives.
Identify and resolve internal and external theft.
Complete daily tasks required for Store Loss Prevention and safety programs.
Maintain positive relationships with Store Management.