Loss Prevention Detective

TJX • Monrovia, CA

4d • Onsite

About The Position

The Loss Prevention Detective completes daily tasks for store loss prevention and safety programs, maintains positive relationships with Store Management, and supports store shrink-reduction goals. The role identifies and resolves internal and external theft, observes and deters dishonest activity, and conducts apprehensions in accordance with established policies and guidelines. It also involves communicating with store Associates about damage and shrink initiatives, participating in investigations and surveillance as assigned, and coordinating shrink-related activities with Store Management.

The position provides timely, courteous, and knowledgeable customer service while promoting honesty, integrity, confidentiality, and safety. The detective completes and distributes accurate, timely paperwork; maintains appropriate evidence; understands law-enforcement procedures; and participates professionally in legal activities as needed, such as police calls. The role adheres to labor laws, policies, and procedures and encourages Associates to use shrink-reduction resources.

Requirements

• Excellent communication skills and sound judgment.
• Basic computer skills.
• Basic time-management skills.
• Investigative and analytical skills.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to work effectively with peers and supervisors to accomplish tasks.
• Ability to work a flexible schedule to support business needs.
• 0–2 years of retail or security experience.

Responsibilities

• Complete daily tasks required for store loss-prevention and safety programs.
• Maintain positive relationships with Store Management.
• Conduct apprehensions according to established policies and guidelines, and ensure they are consistent with store theft activity.
• Communicate with store Associates about damage and shrink initiatives.
• Identify and resolve internal and external theft.
• Follow established shoplifter guidelines and policies.
• Provide customers with timely, courteous, and knowledgeable service.
• Promote honesty and integrity and maintain confidentiality.
• Observe, apprehend, and/or deter acts of dishonesty from outside sources.
• Participate in investigations and surveillance as assigned.
• Complete and distribute paperwork accurately and on time.
• Maintain appropriate evidence, understand law-enforcement procedures, and participate professionally in legal activities as needed, including police calls.
• Coordinate and complete shrink-related activities in partnership with Store Management.
• Adhere to labor laws, policies, and procedures.
• Support and participate in store shrink-reduction goals and programs.
• Encourage Associate use of shrink-reduction resources.
• Promote safety awareness and support a safe environment.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for eligible Associates
• Medical, dental, and vision coverage for eligible Associates
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account (FSA) for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability coverage for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick time for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed