Loss Prevention Detective

TJX•Lakewood, WA

18d•Onsite

About The Position

The Loss Prevention Detective completes daily tasks required for store loss prevention and safety programs. The role maintains positive relationships with Store Management, conducts apprehensions in accordance with established policies and guidelines, communicates with Associates about damage and shrink initiatives, and identifies and resolves internal and external theft. The position also provides courteous, knowledgeable customer service and promotes honesty, integrity, confidentiality, and safety. The Detective observes, apprehends, or deters acts of dishonesty; participates in assigned investigations and surveillance; and ensures apprehensions are consistent with store theft activity. The role completes and distributes paperwork accurately and promptly, maintains appropriate evidence, understands law enforcement procedures, and participates professionally in legal activities as needed. Working with Store Management, the Detective coordinates shrink-related activities and supports store shrink-reduction goals and programs while encouraging Associates to use available shrink-reduction resources. The position follows labor laws, policies, and procedures.

Requirements

Excellent communication skills and sound judgment.
Basic computer skills.
Basic time-management skills.
Investigative and analytical skills.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors to accomplish tasks.
Ability to work a flexible schedule to support business needs.
0–2 years of retail or security experience.

Responsibilities

Complete daily tasks for store loss prevention and safety programs.
Maintain positive relationships with Store Management.
Conduct apprehensions in accordance with established policies and guidelines.
Communicate with Store Associates about damage and shrink initiatives.
Identify and resolve internal and external theft.
Adhere to shoplifter guidelines and policies.
Provide timely, courteous, and knowledgeable customer service.
Promote honesty and integrity and maintain confidentiality.
Observe, apprehend, and/or deter acts of dishonesty from outside sources.
Participate in investigations and surveillance as assigned.
Ensure apprehensions are consistent with store theft activity.
Complete and distribute paperwork accurately and promptly.
Maintain appropriate evidence, understand law enforcement procedures, and participate professionally in legal activities as needed, such as police calls.
Coordinate shrink-related activities in partnership with Store Management.
Adhere to labor laws, policies, and procedures.
Support and participate in store shrink-reduction goals and programs.
Encourage Associate use of shrink-reduction resources.
Promote safety awareness and support maintenance of a safe environment.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical insurance for those meeting service or hours requirements
Dental insurance for those meeting service or hours requirements
Vision insurance for those meeting service or hours requirements
Health savings account (HSA) for those meeting service or hours requirements
Health care flexible spending account (FSA) for those meeting service or hours requirements
Life insurance for those meeting service or hours requirements
Short- and long-term disability for those meeting service or hours requirements
Paid parental leave for those meeting service or hours requirements
Paid holidays, vacation, and sick time for those meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance