Loss Prevention Detective

The TJX Companies, Inc.•Wilmington, NC

4d•$15 - $20•Onsite

About The Position

The Loss Prevention Detective completes daily tasks for store loss prevention and safety programs, maintains positive relationships with Store Management, and conducts apprehensions according to established policies and guidelines. The role identifies and resolves internal and external theft, communicates with store Associates about damage and shrink initiatives, and supports store shrink-reduction goals and programs. The position provides courteous, knowledgeable customer service; promotes honesty, integrity, and confidentiality; and supports a safe store environment. It also involves investigations and surveillance as assigned, accurate and timely paperwork, appropriate evidence handling, and professional participation in legal activities as needed. The detective coordinates shrink-related activities with Store Management, encourages Associates to use shrink-reduction resources, and follows applicable labor laws, policies, and procedures. The position is located at HomeGoods Store 0370 in Wilmington, North Carolina. Starting pay is $14.55–$20.40 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Excellent communication skills and sound judgment.
Basic computer skills.
Basic time management skills.
Investigative and analytical skills.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors to accomplish tasks.
Ability to work a flexible schedule to support business needs.
0–2 years of retail or security experience.

Responsibilities

Complete daily tasks required for store loss prevention and safety programs.
Maintain positive relationships with Store Management.
Conduct apprehensions within established policies and guidelines.
Communicate with store Associates about damage and shrink initiatives.
Identify and resolve internal and external theft.
Adhere to established shoplifter guidelines and policies.
Provide timely, courteous, and knowledgeable service to customers.
Promote honesty and integrity while maintaining confidentiality.
Observe, apprehend, and/or deter acts of dishonesty from outside sources.
Participate in investigations and surveillance as assigned.
Ensure apprehensions are consistent with store theft activity.
Complete and distribute paperwork accurately and on time.
Maintain appropriate evidence, demonstrate understanding of law enforcement procedures, and participate professionally in legal activities as needed, such as police calls.
Coordinate and complete shrink-related activities in partnership with Store Management.
Adhere to labor laws, policies, and procedures.
Support and participate in store shrink-reduction goals and programs.
Encourage Associate use of shrink-reduction resources.
Promote safety awareness and support maintenance of a safe environment.