Loss Prevention Detective

TJX•Latham, NY

12d•Onsite

About The Position

The Loss Prevention Detective completes daily tasks for store loss prevention and safety programs while maintaining positive relationships with Store Management. The role identifies and resolves internal and external theft, conducts apprehensions in accordance with established policies and guidelines, and supports store shrink-reduction goals and safety awareness. The detective communicates with Associates about damage and shrink initiatives, participates in investigations and surveillance as assigned, and maintains accurate paperwork and appropriate evidence. The position may also involve professional participation in legal activities, such as police calls, as needed. The role provides timely, courteous, and knowledgeable customer service and promotes honesty, integrity, and confidentiality. The position is based at Marshalls Store 0187 in Latham, New York. The starting pay range is $16.00 to $20.40 per hour; actual starting pay depends on relevant skills, qualifications, and experience. Benefits vary by service or hours requirements and are subject to applicable plan terms.

Requirements

Excellent communication skills and sound judgment.
Basic computer skills.
Basic time-management skills.
Investigative and analytical skills.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors to accomplish tasks.
Ability to work a flexible schedule to support business needs.
0–2 years of retail or security experience.

Responsibilities

Complete daily tasks required for store loss prevention and safety programs.
Maintain positive relationships with Store Management.
Conduct apprehensions within established policies and guidelines and ensure they are consistent with store theft activity.
Communicate with store Associates about damage and shrink initiatives.
Identify and resolve internal and external theft; observe, apprehend, and/or deter dishonesty from outside sources.
Adhere to established shoplifter guidelines and policies.
Provide timely, courteous, and knowledgeable service to customers.
Promote honesty and integrity and maintain confidentiality.
Participate in investigations and surveillance as assigned.
Complete and distribute paperwork accurately and on time.
Maintain appropriate evidence, demonstrate understanding of law enforcement procedures, and participate professionally in legal activities as needed, such as police calls.
Coordinate and complete shrink-related activities in partnership with Store Management.
Adhere to labor laws, policies, and procedures.
Support and participate in store shrink-reduction goals and programs; encourage Associate use of shrink-reduction resources.
Promote safety awareness and support maintenance of a safe environment.