Loss Prevention Detective

TJX•Springfield, IL

1d•Onsite

About The Position

The Loss Prevention Detective completes daily tasks required for store loss prevention and safety programs. The role works with Store Management and Associates to address shrink, prevent theft, support safety, and provide courteous, knowledgeable customer service. Responsibilities include observing, deterring, and investigating suspected dishonesty; conducting apprehensions in accordance with established policies and guidelines; and supporting investigations and surveillance as assigned. The position also requires accurate and timely paperwork, appropriate evidence handling, and professional participation in legal activities as needed.

Requirements

Excellent communication skills and sound judgment.
Basic computer skills.
Basic time-management skills.
Investigative and analytical skills.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors to accomplish tasks.
Ability to work a flexible schedule to support business needs.
0–2 years of retail or security experience.

Responsibilities

Complete daily tasks for store loss prevention and safety programs.
Maintain positive relationships with Store Management.
Conduct apprehensions in accordance with established policies and guidelines.
Communicate with Store Associates about damage and shrink initiatives.
Identify and resolve internal and external theft.
Follow established shoplifter guidelines and policies.
Provide timely, courteous, and knowledgeable customer service.
Promote honesty and integrity and maintain confidentiality.
Observe, apprehend, or deter acts of dishonesty from outside sources.
Participate in investigations and surveillance as assigned.
Ensure apprehensions are consistent with store theft activity.
Complete and distribute paperwork accurately and promptly.
Maintain appropriate evidence, understand law enforcement procedures, and participate professionally in legal activities as needed, such as police calls.
Coordinate and complete shrink-related activities in partnership with Store Management.
Adhere to labor laws, policies, and procedures.
Support and participate in store shrink-reduction goals and programs.
Encourage Associate use of shrink-reduction resources.
Promote safety awareness and help maintain a safe environment.