Loss Prevention Detective

TJX•Henrietta, NY

3d•Onsite

About The Position

The Loss Prevention Detective completes daily tasks required for store loss prevention and safety programs. The role helps identify and resolve internal and external theft, conducts apprehensions in accordance with established policies and guidelines, and supports store shrink-reduction goals in partnership with Store Management. The Detective promotes safety awareness, maintains confidentiality, and provides customers with timely, courteous, and knowledgeable service. The position involves observing, apprehending, or deterring acts of dishonesty; participating in investigations and surveillance as assigned; and ensuring apprehensions are consistent with store theft activity. The Detective completes and distributes accurate, timely paperwork, maintains appropriate evidence, understands law enforcement procedures, and participates professionally in legal activities as needed. The role also communicates with store Associates about damage and shrink initiatives, encourages use of shrink-reduction resources, and follows applicable labor laws, policies, and procedures. The position is at Marshalls Store 0379 in Henrietta, New York. The starting pay range is $16.00 to $20.40 per hour; actual starting pay depends on relevant skills, qualifications, and experience. A flexible schedule is required to support business needs.

Requirements

Excellent communication skills and sound judgment.
Basic computer skills.
Basic time-management skills.
Investigative and analytical skills.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors to accomplish tasks.
Ability to work a flexible schedule to support business needs.
0–2 years of retail or security experience.

Responsibilities

Complete daily tasks required for store loss prevention and safety programs.
Maintain positive relationships with Store Management.
Conduct apprehensions within established policies and guidelines.
Communicate with store Associates about damage and shrink initiatives.
Identify and resolve internal and external theft.
Adhere to established shoplifter guidelines and policies.
Provide timely, courteous, and knowledgeable service to customers.
Promote honesty and integrity while maintaining confidentiality.
Observe, apprehend, and/or deter acts of dishonesty from outside sources.
Participate in investigations and surveillance as assigned.
Ensure apprehensions are consistent with store theft activity.
Complete and distribute paperwork accurately and on time.
Maintain appropriate evidence, demonstrate understanding of law enforcement procedures, and participate professionally in legal activities as needed.
Coordinate and complete shrink-related activities in partnership with Store Management.
Adhere to labor laws, policies, and procedures.
Support and participate in store shrink-reduction goals and programs.
Encourage Associate use of shrink-reduction resources.
Promote safety awareness and support maintenance of a safe environment.