Loss Prevention Detective

The TJX Companies, Inc.•Concord, CA

12d•$18 - $20•Onsite

About The Position

The Loss Prevention Detective completes daily tasks required for store loss prevention and safety programs while maintaining positive relationships with Store Management. The role conducts apprehensions within established policies and guidelines, communicates with store Associates about damage and shrink initiatives, and identifies and resolves internal and external theft. The position supports store shrink-reduction goals and programs, helps promote a culture of honesty and integrity, and encourages Associate use of shrink-reduction resources. It also promotes safety awareness and supports maintaining a safe environment. The role requires customer service, accurate and timely documentation, appropriate evidence handling, and professional participation in legal activities as needed. The position is located at the TJ Maxx store at 2250 S Shore Ctr, Alameda, California. Starting pay is $17.76 to $20.40 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Excellent communication skills and sound judgment.
Basic computer skills.
Basic time-management skills.
Investigative and analytical skills.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors to accomplish tasks.
Ability to work a flexible schedule to support business needs.
0–2 years of retail or security experience.

Responsibilities

Adhere to established shoplifter guidelines and policies.
Provide timely, courteous, and knowledgeable service to customers.
Promote a culture of honesty and integrity and maintain confidentiality.
Observe, apprehend, and/or deter acts of dishonesty from outside sources.
Participate in investigations and surveillance as assigned.
Ensure apprehensions are consistent with store theft activity.
Complete and distribute paperwork accurately and promptly.
Maintain appropriate evidence, understand law enforcement procedures, and participate professionally in legal activities as needed, such as police calls.
Coordinate and complete shrink-related activities in partnership with Store Management.
Adhere to labor laws, policies, and procedures.
Support and participate in store shrink-reduction goals and programs.
Encourage Associate use of shrink-reduction resources.
Promote safety awareness and support maintenance of a safe environment.
Complete daily tasks required for store loss prevention and safety programs.
Maintain positive relationships with Store Management.
Communicate with store Associates about damage and shrink initiatives.
Identify and resolve internal and external theft.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for Associates who meet service or hours requirements
Medical, dental, and vision coverage for Associates who meet service or hours requirements
Health savings account (HSA) for Associates who meet service or hours requirements
Health care flexible spending account (FSA) for Associates who meet service or hours requirements
Life insurance for Associates who meet service or hours requirements
Short- and long-term disability coverage for Associates who meet service or hours requirements
Paid parental leave for Associates who meet service or hours requirements
Paid holidays, vacation, and sick time for Associates who meet service or hours requirements
Auto and home insurance discounts for Associates who meet service or hours requirements
Scholarship program for Associates who meet service or hours requirements
Adoption assistance for Associates who meet service or hours requirements
Competitive salary and benefits package