Loss Prevention Detective

TJX • Wilmington, NC

1d • Onsite

About The Position

The Loss Prevention Detective completes daily tasks required for store loss prevention and safety programs. The role maintains positive relationships with Store Management, communicates with Associates about damage and shrink initiatives, and coordinates shrink-related activities with Store Management. It identifies and resolves internal and external theft, observes and deters dishonesty, and conducts apprehensions according to established policies and guidelines. The position also participates in investigations and surveillance, maintains evidence and accurate paperwork, and supports legal activities as needed.

The role promotes honesty, integrity, confidentiality, customer service, shrink reduction, and safety. It follows labor laws and company policies and procedures, supports store shrink-reduction goals, and encourages Associates to use shrink-reduction resources.

Requirements

• Excellent communication skills and sound judgment.
• Basic computer skills.
• Basic time management skills.
• Investigative and analytical skills.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to work effectively with peers and supervisors to accomplish tasks.
• Ability to work a flexible schedule to support business needs.
• 0–2 years of retail or security experience.

Responsibilities

• Complete daily tasks required for Store Loss Prevention and safety programs.
• Maintain positive relationships with Store Management.
• Conduct apprehensions within established policies and guidelines.
• Communicate with store Associates on damage and shrink initiatives.
• Identify and resolve internal and external theft.
• Adhere to established shoplifter guidelines and policies.
• Provide timely, courteous, and knowledgeable service to customers.
• Promote honesty and integrity and maintain confidentiality.
• Observe, apprehend, and/or deter acts of dishonesty from outside sources.
• Participate in investigations and surveillance as assigned.
• Ensure apprehensions are consistent with store theft activity.
• Complete and distribute paperwork accurately and on time.
• Maintain appropriate evidence, understand law enforcement procedures, and participate professionally in legal activities as needed.
• Coordinate and complete shrink-related activities in partnership with Store Management.
• Adhere to labor laws, policies, and procedures.
• Support and participate in store shrink-reduction goals and programs.
• Encourage Associate use of shrink-reduction resources.
• Promote safety awareness and support maintenance of a safe environment.

Benefits

• Associate discount.
• Employee assistance program (EAP).
• Smoking cessation support.
• Bereavement benefit.
• 401(k) with Associate contributions.
• Child care and cell phone discounts.
• Pet and legal insurance.
• Credit union.
• Referral bonuses.
• For eligible Associates: 401(k) match; medical, dental, and vision coverage; HSA; health care FSA; life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation, and sick time; auto and home insurance discounts; scholarship program; adoption assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed