Loss Prevention Customer Service Associate
About The Position
The Loss Prevention Customer Service Associate supports a positive customer shopping experience and maintains a strong partnership with store teams and Loss Prevention. The role requires understanding operational procedures and deterring dishonesty while following established customer service guidelines. The associate provides courteous, knowledgeable customer service, engages customers to create a positive shopping environment, and presents a professional, knowledgeable presence to deter theft. The position also supports accurate checkout procedures, communicates shrink-related concerns, coordinates shrink-reduction activities, and helps maintain a safe environment. The associate promotes honesty and integrity, maintains confidentiality, encourages use of shrink-reduction resources, follows through on commitments with minimum supervision, and adheres to labor laws, policies, and procedures. Other duties may be assigned.
Requirements
- Excellent communication skills and good judgment.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively with peers and supervisors to accomplish tasks.
- Ability to work a flexible schedule to support business needs.
- 0–2 years of retail or security experience.
Responsibilities
- Provide timely, courteous, and knowledgeable service to customers.
- Engage customers, offer support, and create a positive shopping environment.
- Deter theft through customer engagement and a professional, knowledgeable presence.
- Observe accurate checkout procedures for customers and Associates.
- Communicate shrink-related concerns to Store Management and Loss Prevention.
- Partner with Store Management and Loss Prevention to complete assignments and achieve goals.
- Coordinate and complete shrink-related activities with Store Management.
- Support and participate in store shrink-reduction goals and programs.
- Promote honesty and integrity and maintain confidentiality.
- Encourage Associates to use shrink-reduction resources.
- Promote safety awareness and support maintenance of a safe environment.
- Follow through on commitments and accomplish goals with minimum supervision.
- Adhere to labor laws, policies, and procedures.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match, for eligible associates
- Medical, dental, and vision coverage, for eligible associates
- Health savings account (HSA), for eligible associates
- Health care flexible spending account (FSA), for eligible associates
- Life insurance, for eligible associates
- Short- and long-term disability coverage, for eligible associates
- Paid parental leave, for eligible associates
- Paid holidays, vacation, and sick leave, for eligible associates
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
