Loss Prevention Customer Service Associate

TJX • Keene, NH

2d • Onsite

About The Position

The Loss Prevention Customer Service Associate supports a positive customer shopping experience while maintaining a strong partnership with store teams and Loss Prevention. The role requires understanding operational procedures and deterring dishonesty while following established customer service guidelines. Associates provide courteous, knowledgeable service, engage customers, and help create a positive shopping environment. They observe checkout procedures, communicate shrink-related concerns, coordinate shrink-related activities, and support store shrink-reduction goals in partnership with Store Management and Loss Prevention. The position also promotes honesty, integrity, confidentiality, and safety, and includes other duties as assigned.

Requirements

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to work effectively with peers and supervisors to accomplish tasks.
• Ability to work a flexible schedule to support business needs.
• 0–2 years of retail or security experience.

Responsibilities

• Provide timely, courteous, and knowledgeable service to customers.
• Engage customers, provide support, and create a positive shopping environment.
• Deter theft through customer engagement and a professional, knowledgeable presence.
• Observe accurate checkout procedures for customers and Associates.
• Communicate shrink-related concerns to Store Management and Loss Prevention.
• Partner with Store Management and Loss Prevention to accomplish assignments and goals.
• Coordinate and complete shrink-related activities in partnership with Store Management.
• Support and participate in store shrink-reduction goals and programs.
• Promote honesty and integrity, and maintain confidentiality.
• Encourage Associates to use shrink-reduction resources.
• Promote safety awareness and support maintenance of a safe environment.
• Follow through on commitments and accomplish goals with minimum supervision.
• Adhere to labor laws, policies, and procedures.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for those meeting service or hours requirements
• Medical, dental, and vision insurance for those meeting service or hours requirements
• Health savings account (HSA)
• Health care flexible spending account (FSA)
• Life insurance
• Short- and long-term disability
• Paid parental leave
• Paid holidays, vacation, and sick time
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance
• Competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed