Loss Prevention Customer Service Associate
About The Position
The Loss Prevention Customer Service Associate supports a positive customer shopping experience and maintains strong partnerships with store teams and Loss Prevention. The role understands operational procedures and deters dishonesty while following established customer service guidelines. It provides courteous, knowledgeable service, engages customers, and maintains a professional presence to help deter theft. The associate supports accurate checkout procedures, communicates shrink-related concerns, and partners with Store Management and Loss Prevention on shrink-related activities and goals. The role also promotes honesty, integrity, confidentiality, safety awareness, and the use of shrink-reduction resources, while following applicable labor laws, policies, and procedures.
Requirements
- Excellent communication skills and good judgment.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively with peers and supervisors to accomplish tasks.
- Ability to work a flexible schedule to support business needs.
- 0–2 years of retail or security experience.
Responsibilities
- Provide timely, courteous, and knowledgeable service to customers.
- Engage customers, provide support, and create a positive shopping environment.
- Deter theft through customer engagement and a professional, knowledgeable presence.
- Observe accurate checkout procedures for customers and Associates.
- Communicate shrink-related concerns to Store Management and Loss Prevention.
- Partner with Store Management and Loss Prevention to complete work assignments and meet overall goals and objectives.
- Coordinate and complete shrink-related activities in partnership with Store Management.
- Support and participate in store shrink-reduction goals and programs.
- Promote honesty and integrity and maintain confidentiality.
- Encourage Associates to use shrink-reduction resources.
- Promote safety awareness and help maintain a safe environment.
- Follow through on commitments and accomplish goals with minimum supervision.
- Adhere to labor laws, policies, and procedures.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for Associates meeting service or hours requirements
- Medical, dental, and vision coverage for Associates meeting service or hours requirements
- Health savings account (HSA) for Associates meeting service or hours requirements
- Health care flexible spending account (FSA) for Associates meeting service or hours requirements
- Life insurance for Associates meeting service or hours requirements
- Short- and long-term disability for Associates meeting service or hours requirements
- Paid parental leave for Associates meeting service or hours requirements
- Paid holidays, vacation, and sick time for Associates meeting service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
