Loss Prevention Customer Service Associate
About The Position
The Loss Prevention Customer Service Associate supports a positive customer shopping experience while maintaining a strong partnership with store teams and Loss Prevention. The role understands operational procedures and deters dishonesty within established customer service guidelines. It provides timely, courteous, and knowledgeable customer service, engages shoppers to create a positive environment, and uses a professional, knowledgeable presence to deter theft. The associate observes accurate checkout procedures, communicates shrink-related concerns, and coordinates shrink-reduction activities with Store Management and Loss Prevention. The role also supports store shrink-reduction goals, promotes honesty and integrity, encourages the use of shrink-reduction resources, promotes safety, follows through on commitments with minimum supervision, and adheres to applicable labor laws, policies, and procedures. Other duties may be assigned.
Requirements
- Excellent communication skills and good judgment.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively with peers and supervisors to accomplish tasks.
- Ability to work a flexible schedule to support business needs.
- 0–2 years of retail or security experience.
Responsibilities
- Provide timely, courteous, and knowledgeable service to customers.
- Engage customers, provide support, and create a positive shopping environment.
- Deter theft through customer engagement and a professional, knowledgeable presence.
- Observe accurate checkout procedures for customers and Associates.
- Communicate shrink-related concerns to Store Management and Loss Prevention.
- Partner with Store Management and Loss Prevention to complete work assignments and meet goals and objectives.
- Coordinate and complete shrink-related activities in partnership with Store Management.
- Support and participate in store shrink-reduction goals and programs.
- Promote honesty and integrity and maintain confidentiality.
- Encourage Associate use of shrink-reduction resources.
- Promote safety awareness and support maintenance of a safe environment.
- Follow through on commitments and accomplish goals with minimum supervision.
- Adhere to all labor laws, policies, and procedures.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match, for those meeting service or hours requirements
- Medical, dental, and vision insurance, for those meeting service or hours requirements
- Health savings account (HSA), for those meeting service or hours requirements
- Health care flexible spending account (FSA), for those meeting service or hours requirements
- Life insurance, for those meeting service or hours requirements
- Short- and long-term disability, for those meeting service or hours requirements
- Paid parental leave, for those meeting service or hours requirements
- Paid holidays, vacation, and sick time, for those meeting service or hours requirements
- Auto and home insurance discounts, for those meeting service or hours requirements
- Scholarship program, for those meeting service or hours requirements
- Adoption assistance, for those meeting service or hours requirements
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
