Loss Prevention Customer Service Associate

TJX•Lubbock, TX

3d•Onsite

About The Position

The Loss Prevention Customer Service Associate supports a positive customer shopping experience while maintaining a strong partnership with store teams and Loss Prevention. The role involves understanding operational procedures and deterring dishonesty within established customer service guidelines. Associates provide courteous, knowledgeable service, engage customers, and help create a positive shopping environment while maintaining a professional presence that helps deter theft. The associate observes accurate checkout procedures, communicates shrink-related concerns, and coordinates shrink-related activities with Store Management and Loss Prevention. The role supports store shrink-reduction goals, promotes honesty and integrity, maintains confidentiality, encourages use of shrink-reduction resources, and supports safety awareness. The associate follows through on commitments, works with minimum supervision, complies with labor laws and company policies and procedures, and performs other duties as assigned.

Requirements

Excellent communication skills and good judgment.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors to accomplish tasks.
Ability to work a flexible schedule to support business needs.
0–2 years of retail or security experience.

Responsibilities

Provide timely, courteous, and knowledgeable service to customers.
Engage customers, provide support, and create a positive shopping environment.
Deter theft through customer engagement and a professional, knowledgeable presence.
Observe accurate checkout procedures for customers and Associates.
Communicate shrink-related concerns to Store Management and Loss Prevention.
Partner with Store Management and Loss Prevention to complete assignments and achieve goals and objectives.
Coordinate and complete shrink-related activities with Store Management.
Support and participate in store shrink-reduction goals and programs.
Promote honesty and integrity and maintain confidentiality.
Encourage Associates to use shrink-reduction resources.
Promote safety awareness and support a safe environment.
Follow through on commitments and accomplish goals with minimum supervision.
Adhere to labor laws, policies, and procedures.
Perform other duties as assigned.