Loss Prevention Customer Service Associate

TJX • Fort Worth, TX

3d • Onsite

About The Position

The Loss Prevention Customer Service Associate supports a positive customer shopping experience and maintains a strong partnership with store teams and Loss Prevention. The role follows operational procedures and established customer service guidelines to deter dishonesty. It provides courteous, knowledgeable customer service and promotes a safe, positive shopping environment through customer engagement and a professional presence. The associate observes checkout procedures, communicates shrink-related concerns, coordinates shrink-reduction activities, and supports store goals and programs. The role promotes honesty, integrity, confidentiality, and safety, and completes assignments and other duties as directed.

Requirements

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to work effectively with peers and supervisors to accomplish tasks.
• Ability to work a flexible schedule to support business needs.
• 0–2 years of retail or security experience.

Responsibilities

• Provide timely, courteous, and knowledgeable service to customers.
• Engage customers, provide support, and create a positive shopping environment.
• Deter theft through customer engagement and a professional, knowledgeable presence.
• Observe accurate checkout procedures for customers and Associates.
• Communicate shrink-related concerns to Store Management and Loss Prevention.
• Partner with Store Management and Loss Prevention to complete assignments and achieve goals.
• Coordinate and complete shrink-related activities with Store Management.
• Support and participate in store shrink-reduction goals and programs.
• Promote honesty and integrity and maintain confidentiality.
• Encourage Associate use of shrink-reduction resources.
• Promote safety awareness and help maintain a safe environment.
• Follow through on commitments and accomplish goals with minimum supervision.
• Adhere to labor laws, policies, and procedures.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation assistance
• Bereavement benefit
• 401(k) with Associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• 401(k) match for eligible Associates
• Medical, dental, and vision coverage for eligible Associates
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account (FSA) for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick time for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed