Loss Prevention Customer Service Associate
About The Position
The Loss Prevention Customer Service Associate supports a positive customer shopping experience and maintains a strong partnership with store teams and Loss Prevention. The role requires understanding operational procedures and deterring dishonesty while following established customer service guidelines. Associates provide courteous, knowledgeable customer service and help create a positive shopping environment through customer engagement and a professional presence. They observe accurate checkout procedures, communicate shrink-related concerns, coordinate shrink-reduction activities with Store Management, and support store shrink-reduction goals. The position also promotes honesty, integrity, confidentiality, safety awareness, and compliance with labor laws, policies, and procedures. Other duties may be assigned. The role is at the HomeGoods store at 71-19 80th Street, Glendale, New York. The starting pay range is USD $17.00 to $18.00 per hour; actual starting pay depends on relevant skills, qualifications, and experience.
Requirements
- Excellent communication skills and good judgment.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively with peers and supervisors to accomplish tasks.
- Ability to work a flexible schedule to support business needs.
- 0–2 years of retail or security experience.
Responsibilities
- Provide timely, courteous, and knowledgeable service to customers.
- Engage customers, provide support, and create a positive shopping environment.
- Deter theft through customer engagement and a professional, knowledgeable presence.
- Observe accurate checkout procedures for customers and Associates.
- Communicate shrink-related concerns to Store Management and Loss Prevention.
- Partner with Store Management and Loss Prevention to complete assignments and meet goals and objectives.
- Coordinate and complete shrink-related activities with Store Management.
- Support and participate in store shrink-reduction goals and programs.
- Promote honesty and integrity and maintain confidentiality.
- Encourage Associates to use shrink-reduction resources.
- Promote safety awareness and support maintenance of a safe environment.
- Follow through on commitments and accomplish goals with minimum supervision.
- Adhere to labor laws, policies, and procedures.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation assistance
- Bereavement benefit
- 401(k) Associate contributions
- Child care discounts
- Cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for Associates who meet service or hours requirements
- Medical, dental, and vision insurance for Associates who meet service or hours requirements
- Health savings account (HSA) for eligible Associates
- Health care flexible spending account (FSA) for eligible Associates
- Life insurance for eligible Associates
- Short- and long-term disability coverage for eligible Associates
- Paid parental leave for eligible Associates
- Paid holidays, vacation, and sick time for eligible Associates
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
