Loss Prevention Customer Service Associate
About The Position
The Loss Prevention Customer Service Associate supports a positive customer shopping experience while maintaining a strong partnership with store teams and Loss Prevention. The role involves understanding operational procedures and deterring dishonesty within established customer service guidelines. The associate provides courteous, knowledgeable service and engages customers to create a positive shopping environment while maintaining a professional, knowledgeable presence as a deterrent to theft. The associate observes accurate checkout procedures, communicates shrink-related concerns, and coordinates shrink-related activities with Store Management and Loss Prevention. The position also supports store shrink-reduction goals, promotes honesty and integrity, maintains confidentiality, encourages use of shrink-reduction resources, and supports safety awareness. Associates follow through on commitments, work with minimum supervision, comply with labor laws and company policies and procedures, and perform other duties as assigned. The position is located at HomeGoods Store 0387 in Old Saybrook, Connecticut. Starting pay is USD $16.94 to $17.94 per hour; actual starting pay depends on relevant skills, qualifications, and experience.
Requirements
- Excellent communication skills and good judgment.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively with peers and supervisors to accomplish tasks.
- Ability to work a flexible schedule to support business needs.
- 0–2 years of retail or security experience.
Responsibilities
- Provide timely, courteous, and knowledgeable service to customers.
- Engage customers, provide support, and create a positive shopping environment.
- Deter theft through customer engagement and a professional, knowledgeable presence.
- Observe accurate checkout procedures for customers and associates.
- Communicate shrink-related concerns to Store Management and Loss Prevention.
- Maintain an effective partnership with Store Management and Loss Prevention to complete assignments and achieve goals.
- Coordinate and complete shrink-related activities in partnership with Store Management.
- Support and participate in store shrink-reduction goals and programs.
- Promote honesty and integrity and maintain confidentiality.
- Encourage associate use of shrink-reduction resources.
- Promote safety awareness and support maintenance of a safe environment.
- Follow through on commitments and accomplish goals with minimum supervision.
- Adhere to labor laws, policies, and procedures.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- 401(k) match for associates who meet service or hours requirements
- Medical, dental, and vision coverage for associates who meet service or hours requirements
- Health savings account (HSA) for associates who meet service or hours requirements
- Health care flexible spending account (FSA) for associates who meet service or hours requirements
- Life insurance for associates who meet service or hours requirements
- Short- and long-term disability for associates who meet service or hours requirements
- Paid parental leave for associates who meet service or hours requirements
- Paid holidays, vacation, and sick time for associates who meet service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
