Loss Prevention Customer Service Associate
About The Position
The Loss Prevention Customer Service Associate supports a positive customer shopping experience and maintains a strong partnership with store teams and Loss Prevention. The role follows established customer service guidelines while understanding operational procedures and deterring dishonesty. Associates provide timely, courteous, knowledgeable service; engage customers to create a positive shopping environment; and maintain a professional, knowledgeable presence as an effective theft deterrent. The position supports accurate checkout procedures, communicates shrink-related concerns to Store Management and Loss Prevention, and partners with them to complete shrink-related activities and meet store goals. It also promotes honesty, integrity, confidentiality, safety awareness, and the use of shrink-reduction resources. The associate follows through on commitments, works with minimum supervision, adheres to labor laws and company policies and procedures, and performs other duties as assigned.
Requirements
- Excellent communication skills and good judgment.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively with peers and supervisors to accomplish tasks.
- Ability to work a flexible schedule to support business needs.
- 0–2 years of retail or security experience.
Responsibilities
- Provide timely, courteous, and knowledgeable service to customers.
- Engage customers, provide support, and create a positive shopping environment.
- Deter theft through customer engagement and a professional, knowledgeable presence.
- Observe accurate checkout procedures for customers and Associates.
- Communicate shrink-related concerns to Store Management and Loss Prevention.
- Partner with Store Management and Loss Prevention to complete work assignments and achieve goals and objectives.
- Coordinate and complete shrink-related activities in partnership with Store Management.
- Support and participate in store shrink-reduction goals and programs.
- Promote honesty and integrity and maintain confidentiality.
- Encourage Associates to use shrink-reduction resources.
- Promote safety awareness and support maintenance of a safe environment.
- Follow through on commitments and accomplish goals with minimum supervision.
- Adhere to labor laws, policies, and procedures.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care discounts
- Cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for those meeting service or hours requirements
- Medical insurance for those meeting service or hours requirements
- Dental insurance for those meeting service or hours requirements
- Vision insurance for those meeting service or hours requirements
- Health savings account (HSA) for those meeting service or hours requirements
- Health care flexible spending account (FSA) for those meeting service or hours requirements
- Life insurance for those meeting service or hours requirements
- Short- and long-term disability coverage for those meeting service or hours requirements
- Paid parental leave for those meeting service or hours requirements
- Paid holidays, vacation, and sick time for those meeting service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
