Loss Prevention Customer Service Associate
About The Position
The Loss Prevention Customer Service Associate supports a positive customer shopping experience while maintaining strong partnerships with Store Management and Loss Prevention. The role understands and follows operational procedures, deters dishonesty through customer engagement and a professional presence, and supports store shrink-reduction goals. The associate provides courteous, knowledgeable customer service, promotes safety, maintains confidentiality, and completes assigned work with minimal supervision while following applicable labor laws, policies, and procedures. Other duties may be assigned.
Requirements
- Excellent communication skills and good judgment.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively with peers and supervisors to accomplish tasks.
- Ability to work a flexible schedule to support business needs.
- 0–2 years of retail or security experience.
Responsibilities
- Provide timely, courteous, and knowledgeable service to customers.
- Engage customers, provide support, and help create a positive shopping environment.
- Deter theft through customer engagement and a professional, knowledgeable presence.
- Observe accurate checkout procedures for customers and Associates.
- Communicate shrink-related concerns to Store Management and Loss Prevention.
- Partner with Store Management and Loss Prevention to complete assignments and achieve goals.
- Coordinate and complete shrink-related activities with Store Management.
- Support and participate in store shrink-reduction goals and programs.
- Promote honesty and integrity, maintain confidentiality, and encourage Associates to use shrink-reduction resources.
- Promote safety awareness and support a safe environment.
- Follow through on commitments and accomplish goals with minimal supervision.
- Adhere to labor laws, policies, and procedures.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for eligible Associates
- Medical, dental, and vision coverage for eligible Associates
- Health savings account (HSA) for eligible Associates
- Health care flexible spending account (FSA) for eligible Associates
- Life insurance for eligible Associates
- Short- and long-term disability coverage for eligible Associates
- Paid parental leave for eligible Associates
- Paid holidays, vacation, and sick time for eligible Associates
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
