Loss Prevention Customer Service Associate
About The Position
The Loss Prevention Customer Service Associate supports a positive customer shopping experience and maintains a strong partnership with store teams and Loss Prevention. The role follows operational procedures and deters dishonesty while providing courteous, knowledgeable customer service. Through customer engagement and a professional presence, the associate helps prevent theft, supports store shrink-reduction goals, and promotes a safe environment. The associate observes checkout procedures, communicates shrink-related concerns, completes shrink-related activities, and maintains confidentiality. The position also requires following labor laws and company policies, adapting to unexpected situations, and accomplishing assignments with minimal supervision.
Requirements
- Excellent communication skills and good judgment.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively with peers and supervisors to accomplish tasks.
- Ability to work a flexible schedule to support business needs.
- 0–2 years of retail or security experience.
Responsibilities
- Provide timely, courteous, and knowledgeable service to customers.
- Engage customers, provide support, and help create a positive shopping environment.
- Deter theft through customer engagement and a professional, knowledgeable presence.
- Observe accurate checkout procedures for customers and associates.
- Communicate shrink-related concerns to Store Management and Loss Prevention.
- Partner with Store Management and Loss Prevention to complete assignments and achieve goals.
- Coordinate and complete shrink-related activities with Store Management.
- Support and participate in store shrink-reduction goals and programs.
- Promote honesty and integrity, maintain confidentiality, and encourage associates to use shrink-reduction resources.
- Promote safety awareness and support a safe environment.
- Follow through on commitments and accomplish goals with minimal supervision.
- Adhere to labor laws, policies, and procedures.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) with associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- For eligible associates: 401(k) match, medical, dental, and vision coverage, HSA, health care FSA, life insurance, short- and long-term disability, paid parental leave, paid holidays, vacation and sick time, auto and home insurance discounts, scholarship program, and adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
