Loss Prevention Customer Service Associate
About The Position
The Loss Prevention Customer Service Associate supports a positive customer shopping experience and maintains a strong partnership with store teams and Loss Prevention. The role involves understanding operational procedures and deterring dishonesty while following established customer service guidelines. Associates provide timely, courteous, and knowledgeable service, engage customers to create a positive shopping environment, and maintain a professional presence to deter theft. The associate observes accurate checkout procedures for customers and Associates, communicates shrink-related concerns to Store Management and Loss Prevention, and coordinates shrink-related activities with Store Management. The role supports store shrink-reduction goals and programs, promotes honesty and integrity, maintains confidentiality, encourages Associates to use shrink-reduction resources, and supports a safe environment. Associates follow through on commitments, work with minimum supervision, comply with labor laws and company policies and procedures, and perform other duties as assigned.
Requirements
- Excellent communication skills and good judgment.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively with peers and supervisors to accomplish tasks.
- Ability to work a flexible schedule to support business needs.
- 0–2 years of retail or security experience.
Responsibilities
- Provide timely, courteous, and knowledgeable service to customers.
- Engage customers, provide support, and create a positive shopping environment.
- Deter theft through customer engagement and a professional, knowledgeable presence.
- Observe accurate checkout procedures for customers and Associates.
- Communicate shrink-related concerns to Store Management and Loss Prevention.
- Maintain an effective partnership with Store Management and Loss Prevention to accomplish assignments and overall goals.
- Coordinate and complete shrink-related activities in partnership with Store Management.
- Support and participate in store shrink-reduction goals and programs.
- Promote honesty and integrity and maintain confidentiality.
- Encourage Associate use of shrink-reduction resources.
- Promote safety awareness and support maintenance of a safe environment.
- Follow through on commitments and accomplish goals with minimum supervision.
- Adhere to labor laws, policies, and procedures.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) associate contributions
- Child care discounts
- Cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for associates meeting service or hours requirements
- Medical, dental, and vision coverage for associates meeting service or hours requirements
- Health savings account (HSA) for associates meeting service or hours requirements
- Health care flexible spending account for associates meeting service or hours requirements
- Life insurance for associates meeting service or hours requirements
- Short- and long-term disability coverage for associates meeting service or hours requirements
- Paid parental leave for associates meeting service or hours requirements
- Paid holidays, vacation, and sick time for associates meeting service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
