Loss Prevention Customer Service Associate

TJX • Collegeville, PA

1d • Onsite

About The Position

The Loss Prevention Customer Service Associate supports a positive customer shopping experience and maintains a strong partnership with store teams and Loss Prevention. The role involves understanding operational procedures and deterring dishonesty while following established customer service guidelines. The associate provides courteous, knowledgeable customer service and a professional, attentive presence to help deter theft. They support store shrink-reduction goals, promote honesty and integrity, encourage safe practices, and complete assigned work with minimal supervision.

Requirements

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to work effectively with peers and supervisors to accomplish tasks.
• Ability to work a flexible schedule to support business needs.
• 0–2 years of retail or security experience.

Responsibilities

• Provide timely, courteous, and knowledgeable service to customers.
• Engage customers, provide support, and create a positive shopping environment.
• Deter theft through customer engagement and a professional, knowledgeable presence.
• Observe accurate checkout procedures for customers and Associates.
• Communicate shrink-related concerns to Store Management and Loss Prevention.
• Partner with Store Management and Loss Prevention to complete assignments and achieve goals.
• Coordinate and complete shrink-related activities with Store Management.
• Support and participate in store shrink-reduction goals and programs.
• Promote honesty and integrity while maintaining confidentiality.
• Encourage Associate use of shrink-reduction resources.
• Promote safety awareness and support maintenance of a safe environment.
• Follow through on commitments and accomplish goals with minimum supervision.
• Adhere to labor laws, policies, and procedures.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation benefit
• Bereavement benefit
• 401(k) with Associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• 401(k) match for those meeting service or hours requirements
• Medical, dental, and vision insurance for those meeting service or hours requirements
• Health savings account (HSA) for those meeting service or hours requirements
• Health care flexible spending account (FSA) for those meeting service or hours requirements
• Life insurance for those meeting service or hours requirements
• Short- and long-term disability for those meeting service or hours requirements
• Paid parental leave for those meeting service or hours requirements
• Paid holidays, vacation, and sick time for those meeting service or hours requirements
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed