Loss Prevention Customer Service Associate II

TJX • Norfolk, VA

4d • Onsite

About The Position

The Loss Prevention Customer Service Associate II supports the District Loss Prevention Manager and Store Management by carrying out core loss-prevention responsibilities. The role serves as a visual deterrent to potential loss or dishonesty, wears a body-worn camera, and helps maintain a positive customer shopping experience through strong partnerships with store teams and loss prevention. The associate uses sound judgment to protect their own safety, the safety of others, and the Company brand, while adhering to Company policies, procedures, culture, and values.

The position is based at TJ Maxx Store 0464 in Norfolk, Virginia. The starting pay range is $13.50 to $18.60 per hour; actual starting pay depends on factors including relevant skills, qualifications, and experience.

Requirements

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Ability to prioritize and organize workload and manage time effectively.
• Ability to stand for long periods of time.
• 0–2 years of retail or security experience.

Responsibilities

• Maintain a proper, professional stance in the designated area at the front of the store.
• Act as a visual deterrent to prevent potential loss or dishonesty.
• Review and understand the Store Emergency Response Guide.
• Wear a complete Company-approved uniform, including a body-worn camera.
• Greet customers appropriately and demonstrate courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
• Observe and report suspicious behavior or critical incidents to Loss Prevention or store management.
• Perform a closing safety sweep of the store with a member of management.
• Adhere to all Company policies and procedures.
• Document required incidents in AIIM Case Management.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for associates who meet service or hours requirements
• Medical insurance for associates who meet service or hours requirements
• Dental insurance for associates who meet service or hours requirements
• Vision insurance for associates who meet service or hours requirements
• Health savings account (HSA) for associates who meet service or hours requirements
• Health care flexible spending account (FSA) for associates who meet service or hours requirements
• Life insurance for associates who meet service or hours requirements
• Short- and long-term disability coverage for associates who meet service or hours requirements
• Paid parental leave for associates who meet service or hours requirements
• Paid holidays, vacation, and sick time for associates who meet service or hours requirements
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed