Adventureland Park 2027 - Loss Prevention Agent

Palace Entertainment • Altoona, PA

4d • Onsite

About The Position

The Loss Prevention Agent conducts investigations involving suspected fraud and actual or suspected violations of civil, administrative, or criminal laws, rules, regulations, and other legal requirements. The role involves gathering and analyzing evidence and information, conducting interviews, identifying crime patterns, preparing reports, and presenting findings to park leadership, HR, law enforcement, or legal officials. The position works across office and park environments, including outdoor areas and overnight conditions.

Requirements

• High school diploma, GED, or equivalent; equivalent work experience will also be considered.
• 1–2 years of previous loss prevention, security, or law enforcement work experience.
• At least 18 years of age.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, and to work third shift (overnight) as needed.
• Reliable transportation to and from scheduled shifts.
• Valid driver's license and good driving record.
• Ability to safely and efficiently operate motorized vehicles and equipment.
• Practical knowledge of citizens' constitutional rights.
• Ability to apply security methods, procedures, and techniques to specific situations.
• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs.
• Ability to apply investigative methods and techniques for interviewing, listening, and note-taking.
• Ability to assess people and situations quickly and calmly, de-escalate and mediate volatile or hostile situations, and use techniques to subdue violent or uncooperative people.
• Ability to operate electronic equipment such as cameras, dispatch radios, personal computers, and other communication devices.
• Ability to handle stressful or tense situations professionally and calmly.
• Ability to establish and maintain effective working relationships with colleagues, representatives of other organizations, and people from diverse cultures.
• Ability to understand and carry out verbal and written instructions.
• Ability to keep detailed, accurate records and reports and maintain confidentiality of sensitive data.
• Strong verbal and written communication skills, including the ability to convey complex concepts to varied audiences.
• Ability to maintain certifications required by assignment.
• Ability to stand, walk, or remain on feet for most of the workday; occasionally stoop, twist, kneel, bend, squat, or reach above the shoulders; and traverse uphill, downhill, or uneven surfaces.
• Ability to remain sedentary for extended periods while using computer or camera equipment.
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.
• Good visual acuity, night vision, and peripheral vision, including the ability to see details several feet away.
• Ability to hear a range of conversational voice tones and pitches.
• Fluent English reading, writing, and speaking ability.

Nice To Haves

• CPR/AED and First Aid certifications.
• John E. Reid or Wicklander certification.
• Spanish or other bilingual language skills.

Responsibilities

• Conduct investigative work, including collecting evidence, interviewing people, and following up on leads.
• Examine crime scenes to determine the nature of violations.
• Search for clues, conduct preliminary suspect interrogations, and gather and label evidence.
• Interview complainants, suspects, witnesses, and others with information about crimes or suspected criminal activity.
• Maintain communications with informers and conduct or participate in surveillance of suspected law violators.
• Maintain confidential investigative files.
• Attend court and present evidence and testimony as needed.
• Organize statements and evidence for presentation to park leadership, HR, or law enforcement agencies.
• Research, collect, analyze, and integrate information to prepare criminal incident reports, data, and digital intelligence reports.
• Work with law enforcement and legal officials to present analytical information in proceedings, depositions, and courtroom testimony.
• Identify crime patterns and trends using databases and information from internal and external sources.
• Use databases and software applications to compile statistical and criminal data and prepare draft responses, analyses, and oral and written presentations.

Benefits

• Flexible schedule.
• Ability to cross-train and learn skills across departments.
• Free admission to Adventureland Theme Park/Waterpark and select Entertainment parks on days off.
• Invitations to exclusive company-sponsored host events during the season.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED