Adventureland Park 2027 - Loss Prevention Agent

Splish Splash Water Park • Altoona, IA

5d

About The Position

The Loss Prevention Agent conducts investigations involving suspected fraud and actual or suspected violations of civil, administrative, or criminal laws, rules, regulations, and other legal requirements. The role involves gathering and analyzing evidence and information, interviewing complainants, suspects, witnesses, and other relevant people, examining scenes, following leads, and conducting surveillance. The agent maintains confidential investigative files, prepares incident and intelligence reports, identifies crime patterns, and organizes evidence for park leadership, Human Resources, law enforcement, and legal proceedings. The agent may attend court and provide evidence or testimony, and works in both an office and varied indoor and outdoor park environments. The schedule is flexible and may include evenings, weekends, holidays, and overnight third shifts as needed.

Requirements

• High school diploma, GED, or equivalent; equivalent work experience will also be considered.
• 1–2 years of previous loss prevention, security, or law enforcement work experience.
• At least 18 years of age.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, and to work third shift (overnight) as needed.
• Reliable transportation to and from scheduled shifts.
• Valid driver’s license and a good driving record.
• Ability to safely and efficiently operate motorized vehicles and equipment.
• Practical knowledge of citizens’ constitutional rights.
• Ability to apply security methods, procedures, and techniques to specific situations.
• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs.
• Ability to apply investigative methods, procedures, interviewing, listening, and note-taking techniques.
• Ability to assess people and situations quickly and calmly and take appropriate action to de-escalate and mediate volatile or hostile situations.
• Ability to apply techniques to subdue violent or uncooperative people.
• Ability to operate electronic equipment such as cameras, dispatch radios, personal computers, and other communication devices.
• Ability to deal professionally and calmly with stressful or tense situations.
• Ability to establish and maintain effective working relationships with associates, coworkers, representatives of other organizations, and people from diverse cultures.
• Ability to comprehend and carry out verbal and written instructions.
• Ability to keep detailed and accurate records and reports and maintain confidentiality of sensitive data.
• Strong verbal and written communication skills, including the ability to convey complex concepts to varied audiences.
• Ability to maintain certifications as required by assignment.
• Ability to stand, walk, and remain on feet for most of the workday; occasionally stoop, twist, kneel, bend, squat, or reach above shoulders; and walk, stand, or run on uphill, downhill, or uneven surfaces.
• Ability to remain sedentary for extended periods while using computer or camera equipment.
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more.
• Good visual acuity, night vision, and peripheral vision; ability to see details of objects more than a few feet away.
• Ability to adequately hear a variety of conversational voice tones and pitches.

Nice To Haves

• CPR/AED and First Aid certifications.
• John E. Reid or Wicklander certification.
• Spanish or other bilingual language skills.

Responsibilities

• Conduct investigative work, including collecting evidence, interviewing people, and following up on leads.
• Examine crime scenes to determine the nature of violations.
• Search for clues, conduct preliminary interrogations of suspects, and gather and label evidence.
• Interview complainants, suspects, witnesses, and others with relevant information.
• Maintain communications with informers and conduct or participate in surveillance of suspected law violators.
• Maintain confidential investigative files.
• Attend court and present evidence and testimony as needed.
• Assemble and organize statements and evidence for presentation to park leadership, Human Resources, or law enforcement agencies.
• Research, collect, analyze, and integrate information to prepare criminal incident reports, data, and digital intelligence reports.
• Work with law enforcement and legal officials to present analytical information in proceedings, depositions, and courtroom testimony.
• Identify crime patterns and trends using databases and internal and external information sources.
• Use databases and software applications to compile statistical and criminal data and prepare draft responses, analyses, and oral and written presentations using spreadsheets, maps, graphs, charts, and slides.
• Perform other duties assigned by leadership.

Benefits

• Flexible schedule.
• Ability to cross-train and learn unique skills across various departments.
• Free admission to Adventureland Theme Park/Waterpark and select Entertainment parks on days off.
• Invitations to exclusive company-sponsored host events throughout the season.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED