About The Position

The Loss Prevention Agent is the store’s asset protection and safety specialist, serving internal and external customers by creating a safe work environment and reducing inventory shortages. The position reports to the Loss Prevention Manager(s) and Store Manager(s). The role requires a flexible schedule that meets business needs, including nights, evenings, and weekends, and the ability to travel to stores within the assigned area.

Requirements

  • At least 1 year of loss prevention and/or retail experience.
  • Basic knowledge of computer applications, including security software, CCTV equipment, Excel, Word, and PowerPoint.
  • Strong verbal and written communication skills.
  • Knowledge of federal, state, and local law.
  • Knowledge of surveillance and security equipment and installations.
  • Ability to travel to stores within the assigned area.
  • Ability to communicate effectively with customers and store personnel.
  • Ability to calculate figures and amounts, such as discounts and percentages.
  • Ability to stand or walk for extended periods, read computer terminals, push, pull, or move objects of at least 50 pounds, and perform repetitive bending, twisting, stooping, squatting, and climbing.
  • Ability to lift and carry up to 50 pounds.
  • Ability to work a flexible schedule, including nights, evenings, and weekends.

Nice To Haves

  • Bachelor’s degree in Criminal Justice or a related field.

Responsibilities

  • Train store team members on loss prevention and safety policies, procedures, and standards; ensure compliance and notify store management or the Loss Prevention Manager of violations.
  • Assist store and loss prevention management with investigations involving internal and external customers.
  • Patrol the store and post in designated areas as directed by the Loss Prevention Manager.
  • Identify shortage risks and serve customers in accordance with company standards.
  • Prepare incident reports for safety, injury, accidents, theft, cash handling, and shortage, and review reports daily with the Loss Prevention Manager.
  • Identify inventory shortages and partner with loss prevention management to create solutions.
  • Identify safety or loss risks and immediately notify store and loss prevention management to help prevent accidents.
  • Support loss prevention management with audits and inventory counts.
  • Maintain full confidentiality.
  • Assist with special projects as assigned.

Benefits

  • Competitive compensation with a clear path to promotion opportunities every 3 months based on individual performance.
  • Career advancement opportunities for driven team members who consistently deliver strong results.
  • Medical coverage (full-time only).
  • Dental coverage (full-time only).
  • Vision coverage (full-time only).
  • 401(k) plan with a 100% match on the first 3% contributed and a 50% match on the next 2% contributed.
  • Vacation and personal time off (full-time only).
  • Sick and wellness time off.
  • 30% employee merchandise discount.
  • Employee referral bonus.
  • Commuter benefits.
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