Loss Prevention Agent

PAQ • Madera, CA

3d • Onsite

About The Position

PAQ, Inc. is hiring a regular, full-time, non-exempt Loss Prevention Agent to help prevent financial losses from theft and fraud and support store safety and security. The role works on-site at a store location, primarily independently while collaborating with store management and staff and, when needed, law enforcement. It calls for vigilance, integrity, sound judgment, and professionalism when investigating incidents and handling challenging interactions.

The agent patrols the store, monitors surveillance systems, investigates suspicious activity, responds to potential theft incidents, and helps implement loss prevention practices. The position requires knowledge of retail operations, security technologies, inventory controls, and relevant laws. Physical duties include extensive walking and standing, occasional lifting, and the ability to navigate the store and handle potential confrontations. Work hours are flexible and may include shifts, early mornings, late evenings, weekends, and holidays. The work is primarily indoors, with occasional outdoor property checks in varying weather.

Requirements

• High school diploma or equivalent.
• One to three years of Loss Prevention experience in a retail environment.
• Understanding of retail or grocery store operations, including sales, inventory management, and customer service.
• Knowledge of loss prevention strategies, surveillance systems, and inventory control methods.
• Familiarity with local, state, and federal laws regarding theft, fraud, and retail security, including the legal implications of detaining suspects, handling evidence, and court testimony.
• Proficiency with surveillance technologies, including CCTV and alarm systems.
• Ability to detect suspicious activity and identify security risks; strong attention to detail and investigative judgment.
• Excellent verbal and written communication skills, including diplomatic interactions and report writing.
• Ability to de-escalate potentially volatile situations, mediate conflicts, and resolve issues.
• Ability to make sound decisions quickly under pressure and in ambiguous situations; strong integrity and ethics, including appropriate handling of confidential information.
• Ability to adapt to changing situations, handle multiple incidents simultaneously, and work effectively in a dynamic retail environment.
• Ability to work flexible hours, including shifts and some weekends and holidays, as needed.
• Ability to move around the store and stand for long periods; walk, climb stairs, and navigate crowded spaces.
• Ability to occasionally lift or move objects weighing up to 50 pounds.
• Visual and auditory acuity sufficient to observe suspicious activity, monitor cameras, and detect sounds indicative of theft or emergencies.
• Manual dexterity to operate security equipment, write reports, and manage handcuffs if applicable and legally permitted.
• Physical stamina to patrol store premises extensively and handle potential confrontations; ability to bend, stoop, and reach as needed.

Nice To Haves

• Willingness to participate in ongoing training and professional development to stay current on loss prevention techniques, security technology, and legal requirements.

Responsibilities

• Conduct regular and random store patrols to identify and deter potential theft by customers or employees.
• Monitor CCTV systems and review footage to investigate theft, vandalism, and other suspicious activities.
• Engage professionally with suspects to address and resolve potential theft incidents.
• Collaborate with store management and staff, and occasionally law enforcement, to report and resolve theft and fraud incidents.
• Implement and maintain loss prevention policies and procedures, adapting strategies to minimize risks.
• Conduct risk assessments of store operations and recommend loss-prevention improvements.
• Prepare detailed reports on incidents and loss prevention activities for store management.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED