Loss Prevention Agent

PAQ • Manteca, CA

3d • Onsite

About The Position

The Loss Prevention Agent helps prevent financial loss caused by theft and fraud and supports store safety and security. The agent works independently while collaborating closely with store management and staff, and occasionally with law enforcement, to maintain a secure shopping environment and report and resolve incidents.

The role involves regular and random store patrols, CCTV monitoring and footage review, investigating suspicious activity, and engaging professionally with suspects to address potential theft. The agent implements loss prevention procedures, assesses operational risks, recommends improvements, and prepares detailed incident and activity reports. The position requires vigilance, integrity, sound judgment under pressure, effective communication and de-escalation skills, and the ability to work in a dynamic retail environment.

Work is primarily indoors in a climate-controlled store, though outdoor checks may be required in all weather conditions. The role includes flexible and varying shifts to cover store operating hours, including some weekends and holidays. The agent may encounter confrontational individuals, moving mechanical parts, and cleaning chemicals. Business casual attire is expected, with PPE worn as required by safety guidelines.

Requirements

• High school diploma or equivalent.
• One to three years of Loss Prevention experience in a retail environment.
• Understanding of retail or grocery store operations, including sales, inventory management, and customer service.
• Knowledge of loss prevention strategies, surveillance systems, and inventory control methods.
• Familiarity with local, state, and federal laws regarding theft, fraud, and retail security, including the legal ramifications of detaining suspects, handling evidence, and court testimony.
• Proficiency using surveillance technologies, including CCTV and alarm systems.
• Ability to detect suspicious activities and identify security risks, investigate incidents, and reach calculated conclusions.
• Strong attention to detail.
• Excellent verbal and written communication skills, including diplomatic interactions and report writing.
• Ability to de-escalate volatile situations, mediate conflicts, and resolve issues calmly and effectively.
• Ability to make sound decisions quickly under pressure and in ambiguous situations.
• Strong integrity and ethics, including appropriate handling of confidential information.
• Ability to adapt to changing situations, handle multiple incidents simultaneously, and work effectively in a dynamic retail environment.
• Ability to move around the store and stand for long periods, including walking, climbing stairs, and navigating crowded spaces.
• Ability to occasionally lift or move objects weighing up to 50 lbs.
• Visual acuity to observe suspicious activities and monitor security cameras; auditory acuity to detect sounds that may indicate theft or emergencies.
• Manual dexterity to operate security equipment, manage handcuffs if applicable and legally permitted, and write reports.
• Physical stamina to patrol extensively and handle potential confrontations effectively; ability to bend, stoop, and reach as needed.
• Ability to work flexible and varying shifts, including some weekends and holidays.
• Authorization to work in the United States is required as a condition of employment.

Nice To Haves

• Ongoing training and professional development to stay current on loss prevention techniques, security technology, and legal requirements related to the retail industry.

Responsibilities

• Conduct regular and random store patrols to identify and deter potential theft by customers or employees.
• Monitor CCTV systems and review footage to investigate theft, vandalism, and other suspicious activities.
• Engage professionally with suspects to address and resolve potential theft incidents.
• Collaborate with store management and staff, and occasionally law enforcement, to report and resolve theft and fraud incidents.
• Implement and maintain loss prevention policies and procedures, adapting strategies to minimize risks.
• Conduct risk assessments of store operations and recommend improvements to prevent potential losses.
• Prepare detailed reports on incidents and loss prevention activities for store management.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED