Loss Investigation Team Agent

Sheetz•Woodbridge, VA

About The Position

The Loss Investigation Team Agent helps ensure a safe environment for employees and customers at assigned stores. The role provides on-site physical security, deters loitering, apprehends shoplifters as appropriate, and assists with internal and external theft investigations. The Agent also coordinates with law enforcement in investigating and prosecuting crimes and supports interdepartmental and store-level training. The position maintains 24/7/365 on-call status and responds to store emergencies. It involves travel to company locations on short notice, often with overnight stays, for investigations, law-enforcement coordination, and support following crimes on store premises. The Agent prepares detailed investigation reports, observes and reports safety and physical-security concerns, and performs regular uniformed guard assessments at covered locations in the assigned area. Equivalent combinations of education, licenses, certifications, and experience may be considered. Sheetz states that it will consider qualified applicants with disabilities who can perform the essential job duties with or without accommodations.

Requirements

High school diploma or GED required.
At least 2 years of experience in loss investigation/prevention, security, or a related field required.
Valid driver's license.
Must be able to perform all essential job duties, with or without accommodations.

Nice To Haves

Associate's degree preferred.

Responsibilities

Respond to store emergencies while maintaining 24/7/365 on-call status and coordinate on-site activities as directed by the LITS.
Identify, coordinate, and perform assigned loss investigation, prevention, and physical-security tasks.
Observe and report safety and physical-security concerns to the Loss Investigation Supervisor.
Prepare and maintain detailed reports on information gathered during investigations.
Assist stores in reducing company shrink through investigations of internal and external theft.
Travel to company locations on short notice, frequently staying overnight, for investigations, law-enforcement coordination, and assistance after violent or other crimes on store premises.
Deter loiterers and shoplifters and apprehend them as appropriate while maintaining a safe environment for customers and employees.
Assist the Loss Investigation Supervisor in training new LIT Agents and conducting in-store training while continuing to develop personal knowledge.
Perform uniformed guard assessments at covered locations in the assigned area on a regular basis.
Assist corporate departments with investigations into suspected customer and employee theft, including internal theft investigations and external retail theft details.
Coordinate with law enforcement in the investigation and prosecution of crimes.
Assist with interdepartmental and store-level training.