Loss Investigation Team Agent

Sheetz, Inc•Woodbridge Township, NJ

22h•Onsite

About The Position

The Loss Investigation Team Agent helps maintain a safe environment for employees and customers at assigned stores by providing on-site physical security, deterring loitering and shoplifting, and apprehending shoplifters when appropriate. The agent assists Corporate Departments with investigations into suspected customer and employee theft, including internal theft investigations and external retail theft details, and works with law enforcement on investigations and prosecution of crimes. The position requires maintaining 24/7/365 on-call status and responding to store emergencies, coordinating on-site activities as directed by the LITS. The agent identifies and performs assigned loss investigation, prevention, and physical security tasks; reports safety and security concerns to the Loss Investigation Supervisor; and prepares and maintains detailed investigation reports. The agent travels on short notice to company locations, often staying overnight, to investigate, coordinate with law enforcement, or assist stores after violent or other crimes. Additional duties include supporting training, assessing uniformed guard coverage at assigned locations, and continuing to build job knowledge. The position requires a high school diploma or GED and at least two years of experience in loss investigation or prevention, security, or a related field. An associate’s degree is preferred, and a valid driver’s license is required. Equivalent combinations of education, licenses, certifications, and/or experience may be considered.

Requirements

High school diploma or GED required.
Minimum of 2 years’ experience in loss investigation/prevention, security, or a related field required.
Valid driver’s license required.
Equivalent combinations of education, licenses, certifications, and/or experience may be considered.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Ensure a safe environment for employees and customers at assigned stores by providing on-site physical security.
Deter loiterers and shoplifters and apprehend shoplifters when appropriate.
Assist Corporate Departments with investigations into suspected customer and employee theft, including internal theft investigations and external retail theft details.
Coordinate with law enforcement during investigations and prosecution of crimes.
Assist with interdepartmental and store-level training.
Maintain 24/7/365 on-call status, respond to store emergencies, and coordinate on-site activities as directed by the LITS.
Identify, coordinate, and perform assigned loss investigation, prevention, and physical security tasks.
Observe and report safety and physical security concerns to the Loss Investigation Supervisor.
Prepare and maintain detailed reports on information gathered during investigations.
Assist stores in reducing company shrink through internal and external theft investigations.
Travel on short notice to company locations, frequently requiring overnight stays, for investigations, law-enforcement coordination, and assistance after crimes on store premises.
Assist the Loss Investigation Supervisor in training new LIT Agents and providing in-store training while continuing to enhance personal knowledge.
Perform uniformed guard assessments at all covered locations in the assigned area on a regular basis.