Long Term Service Coordinator-Concord NH

Granite State Independent Living•Concord, NH

1d•Remote

About The Position

The Long Term Service Coordinator coordinates and oversees non-medical, consumer-directed in-home Long-Term Supports (LTS) and Independent Living (IL) services for assigned consumers. The coordinator serves as the primary service coordinator and supports consumers, guardians, and representatives in directing services, achieving identified goals, and meeting applicable program requirements. The position promotes consumer choice, self-direction, independence, and quality service delivery through person-centered planning, education, coordination, monitoring, and support. The role includes programmatic and employment-related oversight of Attendant Care Employees (ACEs), in collaboration with consumers, guardians, and representatives and consistent with the consumer-directed service model. It involves coordinating consumer services; providing education and independent-living support; assisting with ACE recruitment, onboarding, training, and performance support; maintaining documentation and compliance; identifying health, safety, service, and compliance concerns; and collaborating with families, case managers, managed care organizations, community partners, funding sources, and other providers. This is a remote position requiring frequent statewide travel throughout New Hampshire to consumers’ homes, community locations, meetings, and other work-related sites. Applicants must pass a criminal background check. Employees using a personal vehicle for work travel must maintain a valid driver’s license, meet GSIL motor vehicle record clearance requirements, and carry the minimum insurance coverage required by GSIL.

Requirements

Bachelor’s degree and/or a minimum of two years of experience in healthcare, human services, disability services, or a related field, or an equivalent combination of education and experience.
Demonstrated experience supporting individuals with disabilities, chronic health conditions, or other complex support needs in home, community, healthcare, or human services settings.
Experience providing or supporting personal care services.
Experience responding to challenging situations using de-escalation and problem-solving techniques.
Ability to work effectively with individuals with diverse functional, behavioral, and support needs.
Knowledge of person-centered practices, consumer-directed service models, and independent-living principles, with the ability to apply them in service delivery.
Ability to communicate information effectively verbally and in writing with consumers, employees, community partners, and other stakeholders.
Ability to review, analyze, document, and communicate information related to consumer services, program requirements, and service delivery.
Ability to conduct service coordination activities in consumer homes and community settings, with or without reasonable accommodation.
Ability to occasionally move, position, or demonstrate adaptive and transfer-related equipment, including consumer lifts, and other materials weighing up to 50 pounds, with or without reasonable accommodation.
Ability to travel frequently statewide to consumers’ homes, community locations, meetings, and other work-related sites.
If using a personal vehicle for work-related travel, maintain a valid driver’s license, meet GSIL motor vehicle record clearance requirements, and maintain GSIL’s minimum required insurance coverage.
Pass a criminal background check.

Responsibilities

Coordinate and monitor services for assigned consumers to ensure identified needs, goals, and program requirements are met.
Conduct required assessments and consumer contacts, facilitate person-centered planning, and develop and maintain care plans.
Monitor consumer progress, service utilization, and changing needs; facilitate service adjustments and referrals as appropriate.
Support consumers in accessing community resources, transition services, and opportunities that promote independent living.
Educate, coach, and develop skills for consumers, guardians, and representatives in self-direction, service management, advocacy, and independent living.
Provide information and resource-navigation support regarding GSIL programs, community resources, and available supports to consumers, guardians, representatives, and ACEs.
Help consumers build the knowledge and skills to access and use services and supports, including benefits counseling, employment services, peer support, transportation resources, payroll, recruitment, and human resources.
Assist consumers in identifying and addressing barriers to independence, community participation, and accessibility.
Support consumer-directed recruitment, onboarding, retention, and utilization of ACEs.
Train, coach, and provide performance-related support to ACEs regarding service delivery expectations, program requirements, and organizational policies.
Participate in corrective action and disciplinary processes for ACEs as needed, in accordance with organizational policies and program requirements.
Maintain accurate, timely, and complete documentation in accordance with organizational, funding-source, and regulatory requirements.
Monitor service delivery, compliance indicators, and required program activities.
Identify, address, and appropriately escalate health and safety concerns, service gaps, and compliance issues.
Participate in quality improvement and program evaluation activities.
Build and maintain collaborative relationships with consumers, families, case managers, managed care organizations, community partners, funding sources, and other service providers.
Maintain working knowledge of GSIL programs, referral criteria, program contacts, and community resources.
Participate in team meetings, training activities, outreach efforts, and organizational initiatives.