Long Term Service Coordinator-Concord NH

Granite State Independent Living•Concord, NH

12h•Remote

About The Position

The Long Term Service Coordinator coordinates and oversees non-medical, consumer-directed in-home Long-Term Supports (LTS) and Independent Living (IL) services for assigned consumers. The coordinator serves as the primary service coordinator, supporting consumers, guardians, and representatives in directing services, achieving identified goals, and meeting applicable program requirements. The role promotes consumer choice, self-direction, independence, and quality service delivery through person-centered planning, education, coordination, monitoring, and support. The position includes programmatic and employment-related oversight of Attendant Care Employees (ACEs), in collaboration with consumers, guardians, and representatives, consistent with the consumer-directed service model. It is a remote position requiring frequent statewide travel throughout New Hampshire to consumers’ homes, community locations, meetings, and other work-related sites. Granite State Independent Living is a statewide nonprofit and New Hampshire’s only Center for Independent Living. Its work focuses on education, information, advocacy, support, and transition services for people with disabilities and underserved youth. GSIL delivers its mission through Home Care Services, Community-Based Disability Supports, and Employment Services, with an ongoing commitment to personal choice and direction.

Requirements

Bachelor’s degree and/or at least two years of experience in healthcare, human services, disability services, or a related field, or an equivalent combination of education and experience.
Demonstrated experience supporting individuals with disabilities, chronic health conditions, or other complex support needs in home, community, healthcare, or human services settings.
Experience providing or supporting personal care services.
Experience responding to challenging situations using de-escalation and problem-solving techniques.
Ability to work effectively with individuals with diverse functional, behavioral, and support needs.
Knowledge of person-centered practices, consumer-directed service models, and independent living principles, with the ability to apply them in service delivery.
Ability to communicate information effectively, verbally and in writing, with consumers, employees, community partners, and other stakeholders.
Ability to review, analyze, document, and communicate information related to consumer services, program requirements, and service delivery.
Ability to conduct service coordination activities in consumer homes and community settings, with or without reasonable accommodation.
Ability to occasionally move, position, or demonstrate the use of adaptive equipment and transfer-related equipment, including consumer lifts, and other materials weighing up to 50 pounds, with or without reasonable accommodation.
Ability to travel frequently statewide throughout New Hampshire.
If using a personal vehicle for work travel, maintain a valid driver’s license, meet GSIL motor vehicle record clearance requirements, and maintain GSIL’s minimum required insurance coverage.
Pass a criminal background check.

Responsibilities

Coordinate and monitor services for assigned consumers to ensure identified needs, goals, and program requirements are met.
Conduct required assessments, consumer contacts, person-centered planning activities, and development and maintenance of care plans.
Monitor consumer progress, service utilization, and changing needs; facilitate service adjustments and referrals as appropriate.
Support consumers in accessing community resources, transition services, and opportunities that promote independent living.
Educate, coach, and develop skills for consumers, guardians, and representatives regarding self-direction, service management, advocacy, and independent living.
Provide information and resource navigation support regarding GSIL programs, community resources, and available supports to consumers, guardians, representatives, and ACEs.
Promote self-direction and independence by helping people build the knowledge and skills to access services, benefits counseling, employment services, peer support, transportation resources, payroll, recruitment, human resources, and other community-based supports.
Help consumers identify and address barriers to independence, community participation, and accessibility, and support them in independently accessing available services and resources.
Support consumer-directed recruitment, onboarding, retention, and utilization of ACEs.
Train, coach, and provide performance-related support to ACEs regarding service expectations, program requirements, and organizational policies.
Participate in corrective action and disciplinary processes for ACEs as needed and in accordance with organizational policies and program requirements.
Maintain accurate, timely, and complete documentation in accordance with organizational, funding source, and regulatory requirements.
Monitor service delivery, compliance indicators, and required program activities; identify, address, and appropriately escalate health and safety concerns, service gaps, and compliance issues.
Participate in quality improvement and program evaluation activities.
Build and maintain collaborative relationships with consumers, families, case managers, managed care organizations, community partners, funding sources, and other service providers.
Maintain working knowledge of GSIL programs, referral criteria, program contacts, and community resources.
Participate in team meetings, training activities, outreach efforts, and organizational initiatives.
Travel frequently throughout New Hampshire to consumers’ homes, community locations, meetings, and other work-related sites.