Logistics Operation Coordinator (AIR & Ocean Operations)
About The Position
The Logistics Coordinator (Air & Ocean Operations) supports the global distribution of mobile devices, focusing on speed, reliability, and operational efficiency. The role plans, executes, and continuously improves inbound and outbound air and ocean freight operations, helping shipments move from manufacturers to company warehouses and ultimately to customers. It requires hands-on air or ocean freight operations experience and solid ocean freight knowledge, with a five-day schedule that includes weekend shifts based on operational requirements. The position is based in Santa Ana, California, and is offered on a one-year contract. The stated work schedule is Tuesday–Saturday or Sunday–Thursday, 8:00 AM–5:00 PM. The pay rate is approximately $31.77 per hour, or approximately $35.55 per hour for a senior-level candidate, depending on experience.
Requirements
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- At least 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations.
- Hands-on experience in international Air, Ocean, and OTR freight-forwarding operations.
- Proven experience managing transload warehouse operations and truckload (TL) dispatch.
- Strong understanding of international air and ocean freight regulations and customs procedures.
- Proficiency with ERP and logistics systems such as SAP, TMS, WMS, or equivalent.
- Advanced Microsoft Excel skills, including Pivot Tables and VLOOKUP/XLOOKUP.
Responsibilities
- Create and maintain daily tracking reports for Air Export, Ocean Import, and OTR, including weekend operations.
- Gather container and air-cargo departure information from ports, terminals, and airports; monitor and confirm on-time departures from U.S. ocean terminals and major airports; coordinate schedules with terminal operators and customs brokers.
- Track ocean containers, rail intermodal units, and air shipments in real time; validate Import of Documentation (IOD) and Proof of Delivery (POD) daily; respond to delays, damages, customs holds, and other shipment exceptions.
- Act as the primary contact for carriers, freight forwarders, customs brokers, internal supply chain teams, and customers; handle claims, documentation, and escalations by phone, email, or virtual meetings.
- Ensure shipments comply with international trade regulations, hazardous-material requirements, and security standards; maintain accurate records for audits and regulatory inspections.
- Receive and validate customer Air Export shipping instructions; coordinate airline and freight-forwarder bookings based on transit-time and cost requirements.
- Prepare and review MAWB, HAWB, commercial invoices, packing lists, SLI, and export declarations.
- Coordinate TSA, IATA, and dangerous-goods compliance when applicable.
- Monitor cargo cut-off times, terminal receiving schedules, and flight departures; coordinate warehouse cargo receiving, screening, palletizing, and ULD build-up.
- Manage export customs clearance and respond to customs examinations or holds.
- Track flight departures, transshipment status, and final arrival; resolve exceptions proactively and communicate shipment milestones to customers.
- Manage flight cancellations, rollovers, offloads, and rebooking to minimize service disruption.
- Review airline freight invoices and accessorial charges for accuracy.
- Measure Air Export KPIs, including OTD, OTA, booking accuracy, document accuracy, and claims ratio.
- Support peak-season capacity planning and airline allocation strategy; drive process improvements to reduce transit time and logistics costs.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
