International Operations Specialist-Export, Air & Ocean

PGL•Irving, TX

4d•Onsite

About The Position

The International Operations Specialist handles international air and ocean freight operations for key customer accounts. The role facilitates day-to-day shipment activity, processes transportation activities, provides customer status updates, and coordinates with agents and cross-functional teams to meet client expectations and support organizational objectives. The specialist is expected to respond proactively to challenges, work accurately, support colleagues, and build strong relationships with customers. Responsibilities include coordinating shipment routes and cost-effective transportation, reserving space with carriers, arranging delivery or storage, handling shipment documentation, and following customer standard operating procedures. The role also involves coordinating import shipments from origin pickup through delivery, updating shipment information and costs in the operating system, and communicating with customers, agents, and internal teams.

Requirements

3–5 years of international freight forwarding experience.
Industry-related degree and/or certification.
Knowledge of transportation principles and methods for moving goods by air, rail, sea, or road, including relative costs and benefits.
Knowledge of customer and personal service, including customer-needs assessment, service quality standards, and customer satisfaction evaluation.
Knowledge of administration and management principles, including planning, resource allocation, production methods, and coordination of people and resources.
Knowledge of production and processing, public safety and security, personnel and human resources, computers and electronics, education and training, mathematics, economics, and accounting.
Skills in active listening, speaking, critical thinking, time management, complex problem solving, coordination, judgment and decision making, and reading comprehension.
Abilities in oral comprehension and expression, written comprehension and expression, problem sensitivity, deductive and inductive reasoning, near vision, speech clarity, and speech recognition.
Ability to use desktop and laptop computers, facsimile machines, special-purpose telephones, and multi-line telephone systems.
Familiarity with compliance, email, ERP, MRP, CRM, logistics and supply-chain software, including CargoWise ediEnterprise, and spreadsheet software such as Microsoft Excel and other office applications.

Responsibilities

Seek opportunities and challenges that maximize company profit while reducing customer supply-chain costs.
Cooperate with cross-functional teams to accomplish organizational objectives.
Facilitate day-to-day shipment activity and process transportation activities for key customer accounts.
Provide shipment status updates to customers and follow up with agents on shipment status.
Provide instructions to external agents according to standard operating procedures.
Process quoted shipments with operations specialists and agents.
Handle import shipments from origin pickup through delivery.
Update shipment information and accrue costs in the operating system.
Adhere to established customer standard operating procedures.
Select shipment routes based on the nature of goods, transit times, or security needs.
Determine efficient and cost-effective methods of moving goods.
Reserve necessary space on ships, aircraft, trains, or trucks.
Arrange delivery or storage of goods at destinations, including special transport for sensitive cargo.
Assist clients in obtaining insurance reimbursements.
Calculate shipment weight, volume, or costs.
Complete shipping documentation, including bills of lading, packing lists, dock receipts, and certificates of origin.
Consolidate loads with a common destination to reduce shipping costs.
Inform clients about shipping options, timelines, transfers, and regulations.
Maintain interpersonal relationships and communicate with supervisors, peers, subordinates, and people outside the organization.
Document and record information; maintain records, reports, and files.
Process information, retrieve and enter data, and prepare reports.
Read maps and route freight shipments; compile numerical or statistical data.
Observe freight loading to ensure compliance with procedures and obtain flight information from dispatchers.